Remote Transportation Claims Resolution Specialist

Reserv; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan

Generous PTO policy

Family leave policy

Remote-first environment

Equipment provided (Apple laptop, big

Job summary

Reserv is seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will communicate with customers on the phone, educating and helping the customer work through their claim to the best possible outcome.

This role will also manage an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be transportation-related.

Qualifications

• Active insurance adjuster’s license by way of a designated home state, or home state.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with: Third-party PD; Third-party bodily injury, including catastrophic losses; UM/UIM bodily injury; Litigation experience; PIP a plus, but not required.
• Willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Manage an inventory of litigated and non-litigated cases
• Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders
• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry
• Review legal documents and ensuring compliance with initial suit-handling plan of action
• Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed
• Analyze policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure
• Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters
• Maintain adjuster licenses and continuing education requirements

Skills

Active license

3 years experience in transportation

Willingness to travel

Education

Bachelor's degree

Job description

Reserv is seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will communicate with customers on the phone, educating and helping the customer work through their claim to the best possible outcome.

This role will also manage an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be transportation-related.