Returns Specialist

4 State Trucks; Joplin (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Growth opportunities

Job summary

4 State Trucks is seeking an RMA & Claims Specialist in Joplin, MO to manage returns, warranty claims, and customer resolutions. You will work closely with customers, suppliers, and internal teams to deliver timely and effective solutions.

Ideal candidates bring strong organizational and communication skills, attention to detail, and experience in customer service, logistics, or automotive/heavy-duty parts. The role suits those who thrive in a fast-paced environment and seek growth opportunities.

Qualifications

• Strong organizational and communication skills.
• Attention to detail and problem-solving ability.
• Experience in customer service, claims, logistics, or automotive/heavy-duty parts preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver excellent customer service.
• Process returns (RMAs) and warranty claims.
• Investigate product, freight, and shipping issues.
• Coordinate solutions with customers, vendors, and warehouse teams.
• Issue credits, replacements, and claim resolutions.
• Maintain accurate records and track claim status.
• Help identify opportunities to improve product quality and customer satisfaction.

Skills

Organizational skills

Communication

Attention to detail

Customer service

Logistics

Automotive parts

Job description

RMA & Claims Specialist

Join our growing heavy-duty truck parts team and play a key role in delivering outstanding customer service. As an RMA & Claims Specialist, you'll manage product returns, warranty claims, and customer resolutions while working closely with customers, suppliers, and internal teams.

What You'll Do:

• Deliver excellent customer service.
• Process returns (RMAs) and warranty claims.
• Investigate product, freight, and shipping issues.
• Coordinate solutions with customers, vendors, and warehouse teams.
• Issue credits, replacements, and claim resolutions.
• Maintain accurate records and track claim status.
• Help identify opportunities to improve product quality and customer satisfaction.

What We're Looking For:

• Strong organizational and communication skills.
• Attention to detail and problem-solving ability.
• Customer service, claims, logistics, or automotive/heavy-duty parts experience preferred.
• Ability to thrive in a fast-paced environment.

Why Join Us?

• Competitive pay and benefits.
• Growth and advancement opportunities.
• Collaborative team environment.
• Opportunity to make a direct impact on customer satisfaction and operational success.

If you're detail-oriented, customer-focused, and enjoy solving problems, we'd love to hear from you!

Job Information

• Job Location: Joplin, MO
• Industry: Warehouse / Distribution