RMA Audit Technician: Tech Testing & Disposition

PlanITROI LLC; Youngsville (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PlanITROI LLC is seeking a detail‑oriented RMA Audit Technician to audit customer‑returned units, verify identities, and perform thorough testing across laptops, desktops, tablets, and mobile devices. You will grade units per company policy and determine correct disposition, while ensuring accurate records for compliance and reporting.

This Temp‑to‑Perm role requires hands‑on work, ability to lift, and collaboration with Production and Inventory teams to meet marketplace timelines.

Qualifications

• Relevant education or training in computer auditing/QC preferred; A+ certification is a plus.
• Strong ability to diagnose, test, and validate reported defects across laptops, desktops, tablets, cell phones, and both Apple and Microsoft products.
• Exceptional attention to detail and documentation accuracy, especially when reconciling reported versus actual unit condition.

Responsibilities

• Receive and process customer‑returned (RMA) units, verifying unit identity against records and stated reasons.
• Perform thorough functional and cosmetic testing to confirm or refute the reported defect using diagnostic software and hands‑on inspection.
• Grade each unit against PlanITROI’s grading policy and disposition criteria (repair, refurbishment, resale, parts recovery, or secure destruction).
• Identify discrepancies between stated reasons and actual condition, including no‑fault‑found and non‑conforming units.
• Accurately record test results, grading, and disposition decisions in the production database for every RMA unit.
• Maintain documentation required for marketplace compliance and audit trails.

Skills

Detail orientation

Auditing & QC

Technical diagnosis

Documentation accuracy

Communication (verbal/written)

Ability to work fast-paced

Education

Computer auditing training / education

A+ certification (a plus)

Tools

BIOS configuration

Diagnostic software/utilities

Job description

PlanITROI LLC is seeking a detail‑oriented RMA Audit Technician to audit customer‑returned units, verify identities, and perform thorough testing across laptops, desktops, tablets, and mobile devices. You will grade units per company policy and determine correct disposition, while ensuring accurate records for compliance and reporting.

This Temp‑to‑Perm role requires hands‑on work, ability to lift, and collaboration with Production and Inventory teams to meet marketplace timelines.