Risk Operations/Fraud Detection Specialist (Multilingual)

24 Seven Talent; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading eCommerce solutions firm is seeking bilingual and multilingual professionals for a remote position in risk and fraud operations, requiring fluency in English and at least one additional language such as Thai, Japanese, or German. This role involves resolving seller-related issues, managing escalated cases, and identifying fraud trends. Candidates should possess strong analytical skills, attention to detail, and the ability to navigate multiple systems in a fast-paced environment. Join this impactful team to support global sellers and enhance operational processes.

Qualifications

• Fluency in English and one additional language is required.
• Strong computer proficiency with the ability to navigate multiple systems.
• Excellent analytical and problem-solving skills with attention to detail.

Responsibilities

• Resolve seller issues across communication channels for global marketplace sellers.
• Manage escalated cases and advise sellers on required actions.
• Monitor and manage case volume for efficient investigations.
• Identify fraud trends and escalate concerns as needed.
• Collect and analyze data to identify trends and insights.
• Develop and implement process improvements with partners.

Skills

Fluency in English

Fluency in Thai

Fluency in Japanese

Fluency in Korean

Fluency in Mandarin

Fluency in German

Fluency in French

Fluency in Vietnamese

Fluency in Hindi

Strong analytical skills

Problem-solving skills

Attention to detail

Strong communication skills

Ability to recognize patterns

Ability to manage multiple priorities

Job description

Location: REMOTE – MUST be based in the United States

Type: Contract/Freelance based opportunity

We are actively seeking bilingual and multilingual professionals fluent in one or more of the following languages: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi

If you are fluent in any of these languages and have strong analytical and problem-solving skills, this is a high-impact opportunity to join a fast-paced eCommerce risk and fraud operations team.

This position supports eCommerce operations by resolving seller-related issues and identifying potential fraud through Risk Operations workstreams and fraud detection activities. You will play a critical role in protecting marketplace, supporting global sellers, and improving operational processes.

Your language skills will be heavily utilized to investigate cases, communicate with international sellers, and identify region-specific risk trends.

Key Responsibilities

• Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for global marketplace sellers.
• Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths.
• Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated.
• Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, or quality teams as needed.
• Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices.
• Develop, document, and implement process improvements in collaboration with cross-functional partners.
• Track progress and outcomes while proactively identifying opportunities for operational and personal performance improvement.
• Remain open to coaching and feedback to continuously improve performance and business practices.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards.
• Support team initiatives by sharing knowledge, coordinating work assignments, and helping ensure quality standards and timelines are met.

Required Skills & Qualifications

• Fluency (written and verbal) in English AND at least one of the following languages is required: Thai, Japanese, Korean, Mandarin, German, French, Vietnamese, or Hindi
• Strong computer proficiency with the ability to quickly learn and navigate multiple systems.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior.
• Strong written and verbal communication skills, especially when explaining complex issues.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Collaborative mindset with a commitment to continuous improvement and ethical business practices.