Risk Manager II, Perfect Order Experience, Perfect Order Experience

Amazon; Washington (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Risk Management Specialist to enhance buyer trust and protect the buying experience. In this dynamic role, you will conduct risk assessments, implement mitigation strategies, and collaborate with various teams to manage risks effectively. With a focus on continuous improvement, you will analyze risk metrics and contribute to internal tools that scale with the organization. This position offers the chance to work in a fast-paced environment, where strategic thinking meets tactical execution. If you thrive in ambiguity and are passionate about risk management, this is the opportunity for you!

Qualifications

• 4+ years of experience in program requirements and data-driven improvements.
• Exceptional written communication skills and ownership mentality.

Responsibilities

• Perform risk assessments for new products and existing processes.
• Implement risk mitigation strategies and support risk reporting.
• Manage multiple competing priorities and engage with stakeholders.

Skills

Analytical Thinking

Written Communication

Critical Thinking

Project Management

Collaboration Skills

Risk Management

Education

Bachelor's Degree

Tools

SQL

Excel

Job description

Job ID: 2947923 | Amazon.com Services LLC

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.

As a successful candidate you will have the opportunity to participate in risk assessments of new products and services, as well of our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Perfect Order Experience organization. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change.

Key job responsibilities

1. Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e. operational, strategic, reputational, etc.), engaging SMEs as needed.
2. Implement risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
3. Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels.
4. Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects.
5. Audit and analyze risk metrics for each business to identify emerging risks and monitor controls.
6. Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.
7. Contribute to management reviews regarding project progress and roadblocks.
8. Surface risk insights and best practices for risk management and mitigation.
9. Contribute to internal risk management tools, resources, training, and mechanisms that can scale with the organization.
10. Independently manage projects as assigned.
11. Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project.
12. Ability to manage multiple competing priorities.
13. Ability to prioritize in an ambiguous environment.
14. Adept at being a change agent by bringing solutions/ideas to tackle any challenge.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 4+ years of defining program requirements and leveraging data and metrics to drive improvements
- Experience handling confidential information.
- Exceptional written communication skills able to write, clearly and succinctly.
- Exceptional ownership and bias for action willing to move quickly and decisively to resolve an incident.
- Strong critical thinker with the vision to work both tactically and strategically.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Excellent cross departmental/function collaboration skills.
- Experience handling confidential/strategic projects.

PREFERRED QUALIFICATIONS

- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelors Degree or Professional risk certification, or similar risk or credentials
- Experience with SQL and Excel
- Knowledge about retail and social media ecosystems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.