Fraud Specialist

KellyMitchell Group; Overland Park (KS); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Employee Stock Ownership Plan

401K offered

Job summary

KellyMitchell is seeking a Fraud Specialist to review suspicious customer accounts and eCommerce orders using available tools daily, identifying fraud trends and escalating as needed.

The role is hybrid, located in Allentown, PA or Overland Park, KS, with 1+ year fraud experience preferred and bilingual English/Spanish or Mandarin preferred. Strong communication and analytical skills are essential.

Qualifications

• 1+ years in Fraud Prevention, Risk Operations, Chargebacks, or a related field preferred.
• Bilingual in English and Spanish or Mandarin preferred.

Responsibilities

• Review suspicious accounts, transactions, and eCommerce orders using tools daily.
• Investigate suspected fraud cases adhering to SLAs.
• Monitor fraud activity and suggest process improvements.

Skills

Fraud knowledge

Bilingual EN/ES or EN/Mandarin

Strong communication

Analytical skills

Cross-functional collaboration

Attention to detail

Proficiency with MS Teams

MS Excel

MS Word

Google Docs

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Google Docs

Job description

Job Summary

Our client, a leading telecommunication provider, is seeking a Fraud Specialist to review suspicious customer accounts and eCommerce orders using available tools daily while identifying fraud trends or product vulnerabilities and escalating them to the team manager. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Review suspicious customer accounts, transactions, and eCommerce orders utilizing available tools and resources
• Investigate suspected fraud cases while adhering to department and company Service Level Agreements (SLAs)
• Maintain or exceed established productivity, quality, and accuracy standards
• Identify fraud trends, risks, and potential vulnerabilities and escalate findings to leadership as appropriate
• Monitor fraud activity and recommend improvements to fraud detection processes and controls
• Partner with leadership to evaluate, test, and enhance fraud prevention tools, workflows, and procedures
• Collaborate with internal and external business partners to improve operational efficiencies and customer experience
• Build and maintain effective working relationships across departments
• Document, track, and update fraud investigations, alerts, decisions, customer interactions, and reports accurately and timely
• Handle inbound calls, outbound calls, and voicemail follow-up as required to support fraud investigations, customer verification, and case resolution
• Participate in team meetings, coaching sessions, training activities, and process improvement initiatives
• Protect confidential customer and company information in accordance with company policies and procedures
• Follow established policies, procedures, workflows, and management direction
• Perform other duties, projects, and responsibilities as assigned to support business and operational needs

Required Skills/Experience (Must-Haves)

• 1+ years of experience in Fraud Prevention, Risk Operations, Chargebacks, Customer Disputes, or a related field preferred
• Bilingual in English and Spanish or Mandarin preferred
• Basic understanding of fraud risks and fraud detection techniques
• Strong computer proficiency with the ability to quickly learn new systems and technologies
• Experience using Microsoft Teams, Microsoft Excel, and Microsoft Word
• Experience with Google Docs and other collaboration tools
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Professional demeanor with the ability to communicate effectively across all levels of the organization
• Strong analytical and decision-making skills
• Ability to collaborate effectively with cross-functional teams

Work Environment

Location: Allentown, PA / Overland Park, KS

HYBRID

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $14.00 and $20.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee Stock Ownership Plan
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.