RISE Guide - Intensive Community Case Manager

Firsthand; Richmond (VA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Vacation accrual

Job summary

Firsthand is seeking a dedicated RISE Guide to provide intensive, community-based support to individuals with SMI/SUD. The role emphasizes empathy, coordination of care, and hands-on problem solving in a high-touch setting.

You will work closely with clinicians and peers to manage post-discharge transitions, support treatment adherence, and navigate barriers to care. A strong emphasis on safety planning and trauma-informed approaches is required.

Qualifications

• Lived experience with SMI and/or SUD and recovery.
• Two years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application.
• Agreement to complete a paid training period prior to serving individuals and pass assessments to move forward.
• Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds certification.
• Training or experience in de-escalation techniques (e.g., CPI, Mental Health First Aid) or a willingness to be trained in these methods.

Responsibilities

• Provide intensive post-discharge management and transitions of care, ensuring stability after psychiatric hospitalization.
• Coordinate and support Substance Use Disorder treatment plans.
• Support individuals in navigating medications and addressing adherence barriers.
• Develop safety and action plans based on individual supports and triggers.
• Co-navigate systemic barriers to access care, including appointments and transportation.
• Assist with housing, food, transportation, and other social challenges as needed.
• Participate in daily huddles and regular IPRs for a coordinated approach.
• Potentially participate in after-hours rotation for crisis support.
• Maintain engagement and build trusting relationships with individuals and the care team.

Skills

Empathy

Compassion

Approachability

Education

CHW Credential interest

Tools

Smartphones

Email

Messaging apps

Mobile apps

Job description

Firsthand is seeking a dedicated RISE Guide to provide intensive, community-based support to individuals with SMI/SUD. The role emphasizes empathy, coordination of care, and hands-on problem solving in a high-touch setting.

You will work closely with clinicians and peers to manage post-discharge transitions, support treatment adherence, and navigate barriers to care. A strong emphasis on safety planning and trauma-informed approaches is required.