Ride Attractions Operations Lead — Guest Experience & Safety

Ripley Entertainment Inc; Gatlinburg (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Ripley Entertainment is seeking a highly motivated Ride Attractions Operations Manager to oversee daily operations of Ripley's Super Fun Park in Pigeon Forge and Ripley’s Mountain Coaster in Gatlinburg, TN. Lead safety, guest service, staffing, and regulatory compliance to deliver exceptional guest experiences.

The role requires hands-on leadership, strong communication, and coordination with maintenance, admissions, and senior leadership to ensure safe, efficient operations across both sites.

Qualifications

• Operational Leadership: Direct the day-to-day operations of both attractions, ensuring safety, efficiency, and consistency.
• Safety and Compliance: Maintain a strong culture of safety, oversee ride-operating procedures, cleanliness, and regulatory compliance.
• Staffing and Scheduling: Plan and manage staffing levels to support business needs and guest experience.
• Guest Experience: Champion exceptional customer service and resolve operational or guest concerns promptly.
• Team Leadership: Lead, coach, and develop supervisors and frontline team members, fostering a collaborative environment.

Responsibilities

• Direct the day-to-day operations of both attractions at Ripley’s Super Fun Park and Mountain Coaster, ensuring safe, efficient operations.
• Maintain safety and cleanliness standards and ensure compliance with regulatory and company requirements.
• Plan and manage staffing levels and schedules to support business needs and guest experience.
• Lead, coach, and develop supervisors and frontline team members; communicate expectations clearly.
• Foster a collaborative, engaged, and results-oriented work environment across locations.

Job description

Ripley Entertainment is seeking a highly motivated Ride Attractions Operations Manager to oversee daily operations of Ripley's Super Fun Park in Pigeon Forge and Ripley’s Mountain Coaster in Gatlinburg, TN. Lead safety, guest service, staffing, and regulatory compliance to deliver exceptional guest experiences.

The role requires hands-on leadership, strong communication, and coordination with maintenance, admissions, and senior leadership to ensure safe, efficient operations across both sites.