Attractions Operations Manager

Hawaiian Falls; Tennessee; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ripley’s Super Fun Park in Pigeon Forge and Ripley’s Mountain Coaster in Gatlinburg seek a Ride Attractions Operations Manager to lead daily ride operations, safety protocols, and guest service excellence. You will direct supervisors and frontline staff, coordinate with maintenance, admissions and leadership to keep both attractions running safely and efficiently.

The ideal candidate is a hands-on, energetic leader who can foster a collaborative team culture, drive high performance, and deliver

Qualifications

• Experience leading ride operations and guest-service teams.
• Strong leadership and communication skills.
• Ability to manage staffing and scheduling in a fast-paced environment.

Responsibilities

• Direct the day-to-day operations of both attractions, ensuring safety and efficiency.
• Maintain a strong culture of safety and compliance.
• Plan staffing levels and schedules to support guest experience.
• Lead, coach, and develop supervisors and frontline team members.
• Partner with maintenance, admissions and leadership to ensure smooth operations.

Skills

Operational leadership

Staffing & scheduling

Safety & compliance

Guest experience

Team leadership

Job description

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Attractions Operations Manager

Full Time Gatlinburg, TN, US

7 days ago Requisition ID: 2251

Ripley Entertainment

Ride Attractions Operations Manager

Position Summary

Ripley’s is seeking a highly motivated, results-driven Ride Attractions Operations Manager to oversee the daily operations of Ripley’s Super Fun Park in Pigeon Forge, Tennessee, and Ripley’s Mountain Coaster in Gatlinburg, Tennessee. This leadership role is responsible for delivering exceptional guest experiences while maintaining the highest standards of safety, ride operations, team development, cleanliness, regulatory compliance, and customer service.

The Ride Attractions Operations Manager leads supervisors and frontline team members, manages staffing and scheduling, oversees operational procedures, and partners closely with maintenance, admissions, and senior leadership to ensure both attractions operate safely, efficiently, and consistently. The ideal candidate is an energetic, hands-on leader who thrives in a fast-paced attractions environment and is committed to creating memorable experiences for guests and team members alike.

• Operational Leadership: Direct the day-to-day operations of both attractions, ensuring that established procedures are followed and that each location operates safely, efficiently, and consistently.
• Safety and Compliance: Maintain a strong culture of safety and accountability by overseeing ride-operating procedures, cleanliness standards, and compliance with applicable regulatory and company requirements.
• Staffing and Scheduling: Plan and manage staffing levels and schedules to support business needs, operational coverage, and a positive guest experience at both locations.
• Guest Experience: Champion exceptional customer service, promptly address operational or guest concerns, and ensure team members consistently create welcoming and memorable experiences.
• Team Leadership: Lead, coach, and develop supervisors and frontline team members; communicate expectations clearly; and foster a collaborative, engaged, and results-oriented work environment.