Rider Operations Shift Supervisor - Lead AV Support

manpowe; Foster City (CA); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401k

11 paid holidays

Yearly pay increases

Job summary

ManpowerGroup is seeking a Rider Operations Shift Supervisor for our autonomous vehicle client in Foster City, CA. You will supervise Rider Operations team members handling chat and email, mentor operators, and ensure adherence to workflows and service standards.

The role requires 2+ years of customer service leadership, strong communication, and a proactive, customer-focused mindset. You will partner with leadership to improve processes, handle escalations, and support daily Rider Operations as

Qualifications

• Minimum 2+ years of customer service leadership or supervisory experience.
• Strong written and verbal communication skills.
• Proven problem-solving skills to improve operational efficiency.
• Ability to collaborate across cross-functional teams.
• Proactive, adaptable, and able to manage ambiguity.

Responsibilities

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and support daily Rider Operations as needed.

Skills

Leadership

Customer service

Communication

Problem solving

Cross-functional

Adaptability

Job description

ManpowerGroup is seeking a Rider Operations Shift Supervisor for our autonomous vehicle client in Foster City, CA. You will supervise Rider Operations team members handling chat and email, mentor operators, and ensure adherence to workflows and service standards.

The role requires 2+ years of customer service leadership, strong communication, and a proactive, customer-focused mindset. You will partner with leadership to improve processes, handle escalations, and support daily Rider Operations as