Rider Operator Shift Supervisor

manpowe; Foster City (CA); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401k

11 paid holidays

Yearly pay increases

Job summary

ManpowerGroup is seeking a Rider Operations Shift Supervisor for our autonomous vehicle client in Foster City, CA. You will supervise Rider Operations team members handling chat and email, mentor operators, and ensure adherence to workflows and service standards.

The role requires 2+ years of customer service leadership, strong communication, and a proactive, customer-focused mindset. You will partner with leadership to improve processes, handle escalations, and support daily Rider Operations as

Qualifications

• Minimum 2+ years of customer service leadership or supervisory experience.
• Strong written and verbal communication skills.
• Proven problem-solving skills to improve operational efficiency.
• Ability to collaborate across cross-functional teams.
• Proactive, adaptable, and able to manage ambiguity.

Responsibilities

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and support daily Rider Operations as needed.

Skills

Leadership

Customer service

Communication

Problem solving

Cross-functional

Adaptability

Job description

Our client, a leader in autonomous vehicle technology, is seeking a Rider Operations Shift Supervisor to join their team. As a Rider Operations Shift Supervisor, you will be part of the Rider Operations Department supporting the Rider Operations team and Fleet Operations leadership. The ideal candidate will have strong leadership skills, excellent communication, and a proactive, customer-focused mindset, which will align successfully in the organization.

Job Title: Rider OperationsShift Supervisor

Location: Foster City, CA

Pay Range: $37.00/hour

What's the Job?

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and serve as a player/coach by actively supporting daily Rider Operations as needed.

What's Needed?

• 2+ years of customer service leadership or comparable supervisory experience.
• Strong written and verbal communication skills with the ability to resolve customer issues effectively.
• Proven problem-solving skills with the ability to improve operational efficiency in a fast-paced environment.
• Experience collaborating across cross-functional teams while maintaining a customer-focused mindset.
• Proactive, adaptable, and able to manage ambiguity while supporting team success.

What's in it for me?

• 401k
• 11 paid holidays
• Yearly pay increases

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.