Operations Area Manager (Rides) - Salary: $70,304/yr

Six Flags Entertainment Corporation; Santa Clarita (CA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Six Flags Corp seeks an Operations Area Manager to plan, organize and supervise the safe operation of the Rides Department within the Operations Division. You will develop Supervisors, Leads, and Team Members and handle scheduling, staffing, and ensuring an exceptional guest experience.

The ideal candidate has at least two years in ride operations supervision, strong leadership, and excellent communication skills.

Qualifications

• Minimum of two years' experience in Ride Operations Supervision or Management.
• Excellent communication and presentation skills, both written and verbal.
• Strong motivational, leadership, and team building skills.
• Demonstrated ability to accomplish goals through motivation and delegation.
• Demonstrated leadership in driving change relative to improving the Guest experience.
• Computer literacy. Significant experience in Microsoft applications.
• Good organizational skills, creative, outgoing, detail oriented, and self-motivator.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• The ability to respond to and solve Guest concerns in a timely manner.

Responsabilités

• Plan, organize and supervise the safe and efficient operation of the Rides Department and Operations Division.
• Develop Supervisors, Leads, and Team Members, including scheduling and staffing.
• Coordinate training and the operations orientation program.
• Manage the scheduling process for the operations division.
• Ensure departmental and park goals are achieved and customer service remains top-notch.
• Maintain high throughput and efficiency while seeking continuous improvements.
• Address guest concerns and ensure guest experience remains exceptional.
• Ensure training requirements and testing procedures are followed.

Connaissances

Ride Ops Supervision

Leadership

Communication

Staff Development

Guest Experience

Flex Schedule

Team Building

Formation

College degree preferred

Outils

Microsoft Office

Description du poste

Job Summary:

The Operations Division is currently seeking an individual to plan, organize and supervise the safe and efficient operation of the Operations Division. The Operations Area Manager is responsible for developing Supervisors, Leads, and Team Members - along with scheduling, staffing, and monitoring the operation to ensure we provide our guests with an exceptional experience. While specific duties will include all departments within the Operations Division, this position will focus on the Rides Department.

Duties & Responsibilities:

• Maintaining a Guest First approach in all areas of the Rides Department and Operations Division.
• Working to continuously improve employee
• Coordinating the training of all employees in
• Coordinating the operations orientation program.
• Managing the scheduling process for the operations division.
• Ensuring departmental and park goals are achieved.
• Maintaining high throughput and efficiency goals while constantly looking for ways to improve.
• Handling Guest concerns.
• Ensuring all training requirements and testing procedures are adhered to.
• Ensuring all department procedures and policies are followed and enforced including IROC
• Assist with budget preparation, monitoring, and forecasting.
• Maintain and update SOP's and training materials.
• Maintaining continuous supervision of park rides to ensure cleanliness, safety, service capacity, and efficiency.
• Take duty shifts as assigned (including Rides Duty Manager and Division Duty Manager). Must be willing and able to respond to and conduct ride evacuations.
• Coach, lead and mentor all leadership positions below.
• Other tasks and projects as assigned.

The Ideal Candidate Must Possess:

• Minimum of two years' experience in Ride Operations Supervision or Management.
• Excellent communication and presentation skills, both written and verbal.
• Strong motivational, leadership, and team building skills.
• College degree preferred, but not required.
• Demonstrated ability to accomplish goals through motivation and delegation.
• Demonstrated leadership in driving change relative to improving the Guest experience.
• Computer literacy. Significant experience in Microsoft applications.
• Good organizational skills, creative, outgoing, detail oriented, and self-motivator.
• An enthusiastic, professional, and positive Guest First attitude and enjoy working with people.
• The ability to respond to and solve Guest concerns in a timely manner.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• The ability to stay late or come in early as needed.