Ride Operations Lead: Safety, Service & Guest Experience

Carowinds; Huntersville (NC); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Carowinds in Huntersville, NC is seeking a Supervisor of Ride Operations to ensure safety, guest service, and professional standards within the Ride Operations Department. You will directly and indirectly supervise ride operators, conduct field visits, and address daily operational issues.

The role requires coaching staff, enforcing SOPs, coordinating with other departments, and managing labor adjustments to meet cost-center goals while maintaining a welcoming guest experience.

Qualifications

• Strong leadership and coaching skills.
• Commitment to safety and policy compliance.
• Ability to manage diverse teams and guest interactions.
• Availability for varied shifts, including evenings and holidays.

Responsabilités

• Monitor daily ride operations and staff performance.
• Coach, counsel, and document performance as needed.
• Ensure guest satisfaction and safety standards.
• Adjust staffing based on attendance and demand.
• Review department reports and communicate with leadership.

Connaissances

Leadership

Customer service

Safety compliance

Communication

Description du poste

Carowinds in Huntersville, NC is seeking a Supervisor of Ride Operations to ensure safety, guest service, and professional standards within the Ride Operations Department. You will directly and indirectly supervise ride operators, conduct field visits, and address daily operational issues.

The role requires coaching staff, enforcing SOPs, coordinating with other departments, and managing labor adjustments to meet cost-center goals while maintaining a welcoming guest experience.