Ride Operations Lead — Safety, Service & Team Coach

Carowinds; Concord (NC); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

Carowinds is seeking a Supervisor of Ride Operations to uphold safety and guest service standards across the Ride Operations Department. Regular field visits will monitor performance and ensure policy compliance by direct and indirect reports.

Responsibilities include coaching ride operators, resolving guest concerns, adjusting labor levels to meet goals, and reviewing daily and monthly department documentation to ensure smooth operations.

Qualifications

• Demonstrates safety commitment and adherence to SOPs.
• Coaches and counsels performance; handles disciplinary actions.
• Responds to guest concerns and coordinates with other departments.

Responsabilités

• Ensures the safety of guests and employees by ensuring policies are followed; directs actions during emergencies and resolves operational concerns.
• Supervises daily ride operator performance; provides coaching and input on discipline and evaluations.
• Ensures guest satisfaction by addressing concerns quickly and coordinating with other departments.
• Adjusts labor levels based on attendance and sales to meet cost center goals.
• Reviews daily, weekly, and monthly department paperwork and reports.
• Provides guest service per Cedar Fair standards when interacting with guests and subordinates.

Connaissances

People skills

Safety minded

Diversity awareness

Carowinds passion

Flexible schedule

Description du poste

Carowinds is seeking a Supervisor of Ride Operations to uphold safety and guest service standards across the Ride Operations Department. Regular field visits will monitor performance and ensure policy compliance by direct and indirect reports.

Responsibilities include coaching ride operators, resolving guest concerns, adjusting labor levels to meet goals, and reviewing daily and monthly department documentation to ensure smooth operations.