Ride Operations Leader: Safety, Service & Coaching

Carowinds; Gastonia (NC); On-site; USD 55,000 - 65,000; Full time

Job summary

Carowinds is seeking a Supervisor of Ride Operations to lead the Ride Operations Department, uphold safety standards, and deliver exceptional guest service through direct and indirect reports. You will conduct regular field visits to monitor employee performance, policy compliance, and operational issues, providing coaching, and enforcing standards across shifts.

This role requires coordinating labor levels, reviewing daily paperwork, and partnering with other departments to resolve guest

Qualifications

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.

Responsibilities

• Ensures the safety of our guests and employees by ensuring that all employees are operating according to the policies and procedures outlined in the Standard Operating Procedures manual; directs employee actions during emergency situations and resolves operational concerns.
• Supervises daily work performance of Ride Operators; provides coaching and counseling regarding performance and disciplinary situations; provides credible input into discipline, promotion, demotion and termination decisions; prepares and conducts job performance evaluations for direct and indirect reports.
• Ensures guest satisfaction by responding and resolving guest concerns quickly, coordinating other departments' actions that can impact Ride Operations, and making decisions that resolve issues that arise in the daily operation.
• Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance and sales to meet cost center specific goals.
• Reviews daily, weekly, and monthly department paperwork and reports.
• Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.

Skills

People skills

Safety mindset

Guest service

Diversity collaboration

Job description

Carowinds is seeking a Supervisor of Ride Operations to lead the Ride Operations Department, uphold safety standards, and deliver exceptional guest service through direct and indirect reports. You will conduct regular field visits to monitor employee performance, policy compliance, and operational issues, providing coaching, and enforcing standards across shifts.

This role requires coordinating labor levels, reviewing daily paperwork, and partnering with other departments to resolve guest