2026 Rides Supervisor

Carowinds; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Carowinds in Charlotte, NC seeks a Supervisor of Ride Operations to uphold safety standards and professional guest service across direct and indirect reports. You will conduct field visits to monitor performance, enforce SOPs, coach staff, and resolve daily operational issues in a dynamic theme park environment.

The role requires coordinating with other departments, adjusting labor levels based on attendance and sales, and ensuring timely completion of department paperwork while delivering Cedar

Qualifications

• Must ensure safety by enforcing SOPs and directing actions during emergencies.
• Supervise Ride Operators; provide coaching and conduct evaluations.
• Resolve guest concerns and coordinate inter-department actions.
• Adjust labor levels based on attendance and sales to meet cost goals.
• Review department paperwork and reports.
• Provide guest service per Cedar Fair standards during guest interactions.

Responsibilities

• Ensures the safety of guests and employees by enforcing policies in SOP manual; directs actions during emergencies and resolves concerns.
• Supervises daily performance of Ride Operators; coaches, disciplines, and evaluates staff.
• Responds to guest concerns quickly and coordinates with other departments to resolve issues.
• Makes daily labor adjustments based on attendance and sales to meet goals.
• Reviews daily, weekly, and monthly department paperwork and reports.
• Provides guest service as per Cedar Fair standards and guides subordinates in guest interactions.

Skills

Supervisory experience

Safety adherence

Guest service

Performance coaching

Job description

The Supervisor of Ride Operations is responsible for ensuring that the Ride Operations Department maintains a professional atmosphere and ensures the standards of safety and guest service are being upheld by direct and indirect reports. Makes regular field visits to monitor employee performance and policy compliance and resolving various operational issues.

Overview

The Supervisor of Ride Operations is responsible for ensuring that the Ride Operations Department maintains a professional atmosphere and ensures the standards of safety and guest service are being upheld by direct and indirect reports. Makes regular field visits to monitor employee performance and policy compliance and resolving various operational issues.

Responsibilities

• Ensures the safety of our guests and employees by ensuring that all employees are operating according to the policies and procedures outlined in the Standard Operating Procedures manual; directs employee actions during emergency
  situations and resolves operational concerns.
• Supervises daily work performance of Ride Operators; provides coaching and counseling regarding performance and disciplinary situations; provides credible input into discipline, promotion, demotion and termination
  decisions; prepares and conducts job performance evaluations for direct and indirect reports.
• Ensures guest satisfaction by responding and resolving guest concerns quickly, coordinating other departments' actions that can impact Ride Operations, and making decisions that resolve issues that arise in the daily operation.
• Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance and sales to meet cost center specific goals.
• Reviews daily, weekly, and monthly department paperwork and reports.
• Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including
  initiating guest interactions, answering questions and giving directions.

Qualifications

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.