Ride Ops Lead — Safety & Guest Experience

Carowinds; Marvin (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Carowinds is seeking a Supervisor of Ride Operations to uphold safety, policy adherence, and exceptional guest service across the Ride Operations team. You will monitor performance, coach staff, and resolve daily operational issues to maintain a professional atmosphere.

The role requires leadership, strong judgment, and a passion for delivering a safe guest experience. Day-to-day responsibilities include managing ride operator performance, evaluating staff, coordinating with other departments,

Qualifications

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.

Responsibilities

• Ensures the safety of our guests and employees by ensuring that all employees are operating according to the policies and procedures outlined in the Standard Operating Procedures manual; directs employee actions during emergency situations and resolves operational concerns.
• Supervises daily work performance of Ride Operators; provides coaching and counseling regarding performance and disciplinary situations; provides credible input into discipline, promotion, demotion and termination decisions; prepares and conducts job performance evaluations for direct and indirect reports.
• Ensures guest satisfaction by responding and resolving guest concerns quickly, coordinating other departments' actions that can impact Ride Operations, and making decisions that resolve issues that arise in the daily operation.
• Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance and sales to meet cost center specific goals.
• Reviews daily, weekly, and monthly department paperwork and reports.
• Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.

Skills

People skills

Safety awareness

Customer service

Diversity & inclusion

Carowinds passion

Flexible scheduling

Job description

Carowinds is seeking a Supervisor of Ride Operations to uphold safety, policy adherence, and exceptional guest service across the Ride Operations team. You will monitor performance, coach staff, and resolve daily operational issues to maintain a professional atmosphere.

The role requires leadership, strong judgment, and a passion for delivering a safe guest experience. Day-to-day responsibilities include managing ride operator performance, evaluating staff, coordinating with other departments,