Ride Operations Lead – Mentor Ambassadors & Guest Joy

SeaWorld; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets &友

Park discounts on food, merchandise, &

Scholarship opportunities

Exclusive employee events and giveaway

Job summary

SeaWorld Parks & Entertainment’s Sesame Place in Pennsylvania seeks an Assistant Supervisor for Rides to lead Ambassadors and ensure memorable guest experiences.

You will train, supervise and motivate the team, manage attendance and safety checks, and ensure compliance with park policies while coordinating opening/closing duties and reporting. CPR certification is preferred and availability must include nights, weekends, and holidays.

Qualifications

• Three (3) months of Park Operations or related leadership experience.
• Ability to obtain CPR certification.
• Must be able to act responsibly with a high attention to safety.
• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
• Perform cleaning duties; including use of cleaning chemicals.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat.
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations.
• Ability to successfully complete all legal, company and department training requirements within established timelines.

Responsibilities

• Provide Ambassadors with proper training and tools.
• Monitor and track team member attendance and performance, administer daily team member break schedules.
• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day.
• Handle Guest Service matters in a timely manner according to departmental procedures.
• Correct issues and provide positive reinforcement to Ambassadors.
• Conduct equipment and safety checks.
• Assist with monitoring the area opening and closing procedures and ensure all team members complete tasks within a timely manner.
• Enforce department/park policies and procedures.
• Complete daily and weekly reports.
• Follow Park protocol in emergency situations.
• Establish and maintain a positive professional atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Training

Communication

Job description

SeaWorld Parks & Entertainment’s Sesame Place in Pennsylvania seeks an Assistant Supervisor for Rides to lead Ambassadors and ensure memorable guest experiences.

You will train, supervise and motivate the team, manage attendance and safety checks, and ensure compliance with park policies while coordinating opening/closing duties and reporting. CPR certification is preferred and availability must include nights, weekends, and holidays.