RHS Services Assistant II

Michigan State University; East Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Michigan State University is seeking a housing administrator to support students and campus partners through in-person, phone, and email inquiries. You will manage assignments, audits, and financial records, while maintaining accurate housing data across Mercury and other MSU systems.

The role requires high school education and 1–3 years’ related experience in clerical tasks such as typing, filing, and accounts reconciliation.

Qualifications

• Knowledge of typing, filing, and reconciling accounts.
• Experience using Microsoft Word, Excel, Access, and PowerPoint for daily tasks.
• Familiarity with enterprise systems (RMS, EBS, Mercury) and document viewers.
• Strong multi-tasking, organization, and initiative skills; ability to work with diverse populations.

Responsibilities

• Assist students, parents, and campus partners in person, by phone, and via email.
• Manage housing assignments, occupancy changes, and audits.
• Maintain room and board records and student accounts.
• Answer calls, messages, and emails promptly, upholding Spartan Experiences.
• Maintain housing records in Mercury per MSU policies.
• Collaborate with housing staff and campus partners with an inclusive approach.
• Prepare and update procedures and process guides to keep information current.
• Maintain familiarity with multiple business systems used to perform duties.

Skills

Typing

Filing

Reconciling accounts

Multitasking

Organization

Initiative

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

RMS

Web Requisitioning

EBS

Document Viewer

Mercury

Job description

Position Summary

• Will regularly be available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.


• Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.


• Compiles and maintains room and board records, charges, and student accounts.


• Professionally answers, responds to, prioritizes, troubleshoots, and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.


• Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.


• Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, SLE, REHS, and Housing Assignments Office policies procedures.


• Understand the needs of diverse populations and effectively serve students and guests with an inclusive approach.


• Professionally partner with and respond to living learning and residential college staff and students.


• Prepares and updates coding, procedures, and process guides to ensure information is current.


• Maintain a thorough knowledge of multiple business systems used to perform duties.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.

Minimum Requirements

Knowledge normally acquired through a high school education; one to three years of related and progressively more expansive work experience in typing, filing, and reconciling accounts and using word processing, spreadsheet, database desktop publishing and/or presentation software; or equivalent combination of education and experience.

Desired Qualifications

Knowledge of MSU accounting and personnel forms, policies, and procedures; ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisitioning, EBS, and Document Viewer; valid vehicle operator’s license; self-starter who demonstrates a work orientation towards ‘Delivering Outstanding Spartan Experiences", problem, solving, organization, taking initiative, leadership, working as part of team, and learning for continuous development; experience working with people from a diverse racial, ethnic, socioeconomic, LBGTQIA2S+, and gender backgrounds; ability to multi-task with frequent interruptions.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

Monday-Friday- 8a-5p Occasional nights and weekends based on operational needs.

Bidding eligibility ends September 15, 2026 at 11:55 P.M.