RHS Services Assistant II

Michigan State University College of Engineering; East Lansing (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Michigan State University College of Engineering is seeking an administrative coordinator to support housing operations, serving students, families, and campus partners in person, by phone, and via email. You will manage room assignments, maintain accounts, and ensure accurate room and board records within Mercury.

This role requires focus on customer service, multitasking, and adherence to MSU policies while collaborating with housing staff and diverse populations.

Qualifications

• Knowledge of MSU forms, policies, and procedures.
• Ability to work with multiple business systems and databases.
• Strong organizational and communication skills.

Responsibilities

• Will regularly be available to students, parents, guardians, and campus partners in person, on the phone, and via email.
• Resident hall/apartment management of all students including assignments & changes.
• Compiles and maintains room and board records, charges, and student accounts.
• Answer, respond to, and triage phone calls and electronic messages promptly.
• Maintain housing records in Mercury and ensure compliance with policies.
• Collaborate with staff and students to understand diverse needs and provide inclusive service.

Skills

MSU forms knowledge

Multi-tasking

Customer service

Education

High school diploma

Tools

MS Word

MS Excel

MS Access

MS PowerPoint

RMS

Web Requisitioning

EBS

Document Viewer

Job description

Position Summary

• Will regularly be available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.
• Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.
• Compiles and maintains room and board records, charges, and student accounts.
• Professionally answers, responds to, prioritizes, troubleshoots, and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.
• Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.
• Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, SLE, REHS, and Housing Assignments Office policies procedures.
• Understand the needs of diverse populations and effectively serve students and guests with an inclusive approach.
• Professionally partner with and respond to living learning and residential college staff and students.
• Prepares and updates coding, procedures, and process guides to ensure information is current.
• Maintain a thorough knowledge of multiple business systems used to perform duties.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.

Minimum Requirements

Knowledge normally acquired through a high school education; one to three years of related and progressively more expansive work experience in typing, filing, and reconciling accounts and using word processing, spreadsheet, database desktop publishing and/or presentation software; or equivalent combination of education and experience.

Desired Qualifications

Knowledge of MSU accounting and personnel forms, policies, and procedures; ability to work proficiently with Microsoft Word, Excel, Access, PowerPoint, RMS, Web Requisitioning, EBS, and Document Viewer; valid vehicle operator’s license; self-starter who demonstrates a work orientation towards ‘Delivering Outstanding Spartan Experiences”, problem, solving, organization, taking initiative, leadership, working as part of team, and learning for continuous development; experience working with people from a diverse racial, ethnic, socioeconomic, LBGTQIA2S+, and gender backgrounds; ability to multi-task with frequent interruptions.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

• Resume/Cover letter

Work Hours

Monday-Friday- 8a-5p Occasional nights and weekends based on operational needs.

Bidding eligibility ends September 15, 2026 at 11:55 P.M.