RGA Associate

Husqvarna Canada Corp.; Kansas City (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits from day one

401(k) with company match

Paid time off

Education assistance

Parental leave

Job summary

Husqvarna Construction in Olathe, Kansas, is hiring for the Customer Solutions Team. We value reliability, attention to detail and a willingness to learn; no prior customer service or call center experience is required.

You’ll investigate and complete customer returns and credit requests, keep detailed CRM records, and help identify trends. We offer competitive hourly pay, full benefits from day one, paid time off, a 401(k) with company match, and employee discounts on Husqvarna products.

Qualifications

• High school diploma or GED.
• Desire to build a long-term career with a stable company.
• Clear communication skills and a helpful attitude.
• Attention to detail.
• Proficiency typing and using computers.
• The ability to work well in a team and stay organized in a fast-paced environment.
• Reliability and punctuality.

Responsibilities

• Research and follow up on inbound requests from customers in relation to return goods or credit requests
• Keep detailed records of interactions/investigations/CRM
• Reporting out of noticed trends of return goods

Skills

Clear communication skills

Attention to detail

Typing & computer skills

Team player

Reliability

Positive attitude

Willingness to learn

Education

High school diploma or GED

Job description

Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring in our Customer Solutions Team. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We’re looking for positive attitudes and a willingness to learn!

This position is responsible for the investigation and completion of customer returns and customer credit requests. This opportunity will be critical in finding solutions for customers.

RESPONSIBILITIES

Administrative

• Research and follow up on inbound requests from customers in relation to return goods or credit requests
• Keep detailed records of interactions/investigations/CRM
• Reporting out of noticed trends of return goods

We don’t expect you to know everything on day one. We do expect:

• A high school diploma or GED
• A desire to build a long-term career with a stable, respected company
• Clear communication skills and a helpful attitude
• Attention to detail
• Proficiency typing and using computers
• The ability to work well in a team and stay organized in a fast-paced environment
• Reliability. You show up on time, ready to contribute

What You’ll Get

• Competitive hourly pay
• Full benefits starting on your first day (medical, dental, vision)
• Paid time off and sick leave after 90 days
• 401(k) with company match and immediate vesting
• Employee discounts on Husqvarna products
• Paid parental leave (up to 12 weeks)
• Education assistance to help you grow your career
• Support for first-time homebuyers

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.