Rewards & Guest Services Specialist

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas is seeking a True Rewards Representative to support the daily operations of the True Rewards department, enroll members, explain benefits such as cashback and promotions, and promote the rewards program.

You will issue and reissue player cards, assist with PIN resets, respond to guest questions, and help ensure compliance with gaming laws while delivering outstanding guest service.

Qualifications

• 6 months of guest service or casino experience preferred.
• Strong communication skills and teamwork ability.
• Ability to navigate computer systems and MS Office.

Responsibilities

• Provide timely guest service and promote True Rewards benefits.
• Enroll new members, issue and reissue cards, and process vouchers.
• Respond to guest questions and ensure compliance with gaming laws.

Skills

Guest service

Communication

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Stratosphere Gaming, LLC in Las Vegas is seeking a True Rewards Representative to support the daily operations of the True Rewards department, enroll members, explain benefits such as cashback and promotions, and promote the rewards program.

You will issue and reissue player cards, assist with PIN resets, respond to guest questions, and help ensure compliance with gaming laws while delivering outstanding guest service.