Rewards Club Ambassador

Arizona Charlie's Decatur; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Arizona Charlie’s Decatur is seeking a True Rewards Representative to support daily True Rewards operations and promote membership benefits. You will enroll members, handle inquiries, and communicate promotions while delivering friendly, efficient service to guests.

This role emphasizes accuracy, compliance with gaming regulations, and teamwork. You’ll interact with guests, manage card issues, and assist with promotions, creating a positive casino experience and contributing to marketing and

Qualifications

• 6 months of previous experience in a similar guest service or casino role preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools like Microsoft Teams.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Enroll new members and explain benefits such as cashback, promotions, and player incentives.
• Issue and reissue player cards, process vouchers, and assist with PIN resets as applicable.
• Review daily event calendar to stay informed on current activities, offers, and promotions.
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts.
• Maintain a clean and organized work area.
• Greet and thank guests in a friendly, professional manner and build rapport.
• Explain casino property events, promotions, and services.
• Ensure compliance with gaming laws and company policies; Title 31 and federal regulations where applicable.
• Provide outstanding guest service in a timely manner to guests and team members.
• Perform other duties as assigned.

Skills

Guest service

Teamwork

Communication

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Arizona Charlie’s Decatur is seeking a True Rewards Representative to support daily True Rewards operations and promote membership benefits. You will enroll members, handle inquiries, and communicate promotions while delivering friendly, efficient service to guests.

This role emphasizes accuracy, compliance with gaming regulations, and teamwork. You’ll interact with guests, manage card issues, and assist with promotions, creating a positive casino experience and contributing to marketing and