Member Rewards Specialist - Guest Experience

Golden Entertainment, Inc.; Las Vegas (NV); Hybrid; USD 21,000 - 28,000; Full time

Job summary

The STRAT Hotel, Casino & Tower in Las Vegas is seeking a True Rewards Representative to support daily True Rewards operations and guest engagement. You will promote membership benefits, assist with enrollments, address member concerns, and relay current promotions to guests.

The role emphasizes exceptional guest service, accurate account handling, and collaboration with casino teams to enhance overall guest experience.

Qualifications

• Six months of experience in a guest service or casino role preferred.
• Strong communication skills and teamwork focus.
• Ability to use a moderately complex computer system and standard Office tools.

Responsibilities

• Provide courteous guest service aligned with the property culture
• Enroll True Rewards members and explain benefits
• Issue and reissue player cards and process vouchers
• Stay informed on daily events and property promotions
• Respond to guest questions and ensure accurate account handling

Skills

Guest service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

The STRAT Hotel, Casino & Tower in Las Vegas is seeking a True Rewards Representative to support daily True Rewards operations and guest engagement. You will promote membership benefits, assist with enrollments, address member concerns, and relay current promotions to guests.

The role emphasizes exceptional guest service, accurate account handling, and collaboration with casino teams to enhance overall guest experience.