Rewards & Guest Services Specialist

Caesars Entertainment Corp; Joliet (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Caesars Entertainment Corp in Joliet, IL is hiring a Total Rewards Representative who will deliver exceptional guest service while promoting the Caesars Rewards loyalty program. You will create and maintain player accounts, explain benefits, and assist with promotions, events, and rewards in a fast-paced setting.

The role requires strong interpersonal and computer skills, multitasking ability, and a passion for customer service.

Qualifications

• High school diploma or equivalent; some college preferred.
• Flexible schedule including nights, holidays and weekends.
• Must be able to work in high and low stress areas.
• Previous customer service experience required.
• Knowledge of computer programs such as WORD and EXCEL.
• Must be able to handle multiple tasks.

Responsibilities

• Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
• Greets and welcomes customers with a smile as a company representative.
• Serves as Caesars Rewards and customer service role model for other employees.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Resolves customer issues according to the Service Recovery model using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.

Skills

Customer service

Interpersonal skills

Multitasking

Computer literacy

Flexibility

Education

High school diploma or equivalent

Some college

Tools

Microsoft Word

Microsoft Excel

Job description

Caesars Entertainment Corp in Joliet, IL is hiring a Total Rewards Representative who will deliver exceptional guest service while promoting the Caesars Rewards loyalty program. You will create and maintain player accounts, explain benefits, and assist with promotions, events, and rewards in a fast-paced setting.

The role requires strong interpersonal and computer skills, multitasking ability, and a passion for customer service.