Rewards & Guest Services Specialist

Caesars Entertainment; Chester (Delaware County); On-site; USD 30,000 - 45,000; Full time

Job summary

Caesars Entertainment in Chester, Delaware County, is seeking a Customer Service Representative to deliver exceptional service to guests while providing information about amenities and services. Candidates must possess a welcoming demeanor and ability to handle multiple tasks effectively under pressure.

Responsibilities include maintaining a positive guest experience, resolving customer problems, and promoting designed loyalty programs. Must be able to commit to flexible hours, including nights and weekends.

Qualifications

• Must be 18 years or older.
• Proficient in English verbal and written.
• Previous customer service experience required.
• Outgoing and positive personality needed.
• Excellent administrative and communication skills required.

Responsibilities

• Maintain professional appearance and demeanor throughout shift.
• Provide excellent customer service and resolve issues.
• Communicate information about services and promotions clearly.
• Work various shifts, including weekends and holidays.
• Successfully perform transactions as per company policies.

Skills

Customer service

Communication skills

Problem solving

Team player

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

J-TERM

CMS

Job description

Caesars Entertainment in Chester, Delaware County, is seeking a Customer Service Representative to deliver exceptional service to guests while providing information about amenities and services. Candidates must possess a welcoming demeanor and ability to handle multiple tasks effectively under pressure.

Responsibilities include maintaining a positive guest experience, resolving customer problems, and promoting designed loyalty programs. Must be able to commit to flexible hours, including nights and weekends.