Guest Rewards & Service Concierge

Caesars Entertainment Corp; Hammond (IN); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Caesars Entertainment Corp's Horseshoe Casino Hammond is seeking a guest-focused representative to promote Caesars Rewards and manage loyalty card signups. You will assist guests with signups, update accounts, replace cards and respond to member requests while delivering high standards of service and a warm, friendly greeting.

You will build relationships, anticipate needs, resolve issues, and keep informed of promotions and events to ensure a positive guest experience across interactions and

Competenze

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• High School diploma or GED required.
• 3-5 years of customer service experience.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.

Mansioni

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Solicits and identifies new gaming customers for the Caesars Rewards program.
• Offer our guest our signature Visa’s and the benefits of having one of our cards
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Communicates with guests, peers, and leadership effectively and professionally.
• Responds promptly and discreetly to guest inquiries or concerns.
• Ensure that high limit players are recognized and acknowledged
• Update account information through CMS, Experience and PKMS
• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations and excellent customer service.
• Follow all submissions, SOPs, and IGC requirement
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co-workers.
• Ensures that behavior and appearance follow established standards.

Conoscenze

Customer service

English proficiency

Data entry

Typing 25 wpm

Multitasking

Teamwork

Communication

Problem solving

Decision making

Flexibility

Formazione

High school diploma

Strumenti

CMS

PKMS

Descrizione del lavoro

Caesars Entertainment Corp's Horseshoe Casino Hammond is seeking a guest-focused representative to promote Caesars Rewards and manage loyalty card signups. You will assist guests with signups, update accounts, replace cards and respond to member requests while delivering high standards of service and a warm, friendly greeting.

You will build relationships, anticipate needs, resolve issues, and keep informed of promotions and events to ensure a positive guest experience across interactions and