MGM Rewards Representative - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Wellness programs

Employee dining perks

Free parking

Discounts on travel, electronics, and

Job summary

MGM Resorts International is seeking a part-time MGM Rewards Representative at Aria in Las Vegas to assist guests with MGM Rewards enrollments, point redemptions, and program inquiries. You will handle redemptions, comps, and promotions while supporting VIP Services and hotel operations.

The role requires a customer-service background, a minimum age of 21, and the ability to navigate multiple systems. Enjoy wellness programs, employee dining, parking, and entertainment discounts.

Qualifications

• Must be a minimum of 21 years of age.
• Prior experience supporting customer service.

Responsibilities

• Assist guests with MGM Rewards enrollments and point redemptions.
• Process promotions, offers, and ticketing related to MGM Rewards program.
• Navigate multiple computer systems (Patron Management, myVegas, MCP, Opera).
• Provide interdepartmental support with VIP Services and hosts as needed.

Skills

Customer service experience

Job description

MGM Rewards Representative - Aria### MGM Rewards Representative - AriaApply: Property - Aria: Part time: Posted Today: 281014Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As an On Call MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you’ll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property. **THE STARTING RATE:** $17.00 per hour **THE DAY-TO-DAY:*** Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates* Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits* Navigate multiple computer systems, including Patron Management, myVegas (where applicable), MCP, Opera, Veridoc, GMP* Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution* Assist guests in navigating the mobile app* Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo* Understand and consistently promote GameSense problem gambling program **THE IDEAL CANDIDATE:*** Must be a minimum of 21 years of age* Prior experience supporting customer service **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community **VIEW JOB DESCRIPTION:** https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10930 Are you ready to **JOIN THE SHOW**? Apply today!