Rewards Concierge — Evenings & Weekend Flex

Wynn Resorts; Everett (MA); On-site; USD 35,000 - 50,000; Part time

Job summary

Encore Boston Harbor Representative – Wynn Rewards is responsible for new enrollments in the Wynn Rewards program through on‑property activities and events. The role focuses on maintaining Encore Standards and ensuring outstanding guest and team member experiences.

Strong customer service, familiarity with loyalty programs, and ability to handle multiple tasks with professionalism are essential. Evening, weekend, and holiday flexibility are required to support business needs.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality, Casino or Loyalty Program experience preferred.
• Strong computer skills.
• Minimum 40 words per minute typing skills.
• Knowledge of Microsoft Office.

Responsibilities

• Enroll customers into the Wynn Rewards program through on‑property activities and events.
• Maintain Encore standards and ensure guest and team member experiences meet expectations.
• Deliver excellent customer service and support the Red Card loyalty program.

Skills

Typing 40 wpm

Computer skills

Organization skills

Interpersonal skills

English language

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Encore Boston Harbor Representative – Wynn Rewards is responsible for new enrollments in the Wynn Rewards program through on‑property activities and events. The role focuses on maintaining Encore Standards and ensuring outstanding guest and team member experiences.

Strong customer service, familiarity with loyalty programs, and ability to handle multiple tasks with professionalism are essential. Evening, weekend, and holiday flexibility are required to support business needs.