Rewards Club Concierge - Part Time, On Site

Choctaw Casinos & Resorts; Oklahoma; On-site; USD 18,000 - 26,000; Part time

Job summary

Choctaw Casinos & Resorts in Oklahoma seeks a part-time Players Club Representative to promote the Choctaw Rewards Club, inform guests about benefits and events, and assist with requests. You will report to the Players Club Shift Supervisor or Department Manager.

You will handle data entry for Rewards Club cards using the Player Tracker System and support Marketing with promotions and events. Prior high-contact customer service experience is preferred.

Qualifications

• Proficient in general computer applications.
• Strong customer service skills and ability to assess needs.
• Excellent English spelling, grammar, and communication.
• Knowledge of casino promotions and facilities.
• Experience in high-contact customer roles.

Responsibilities

• Explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
• Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
• Assist the Marketing department with multiple projects, promotions and events.
• Answer any questions and immediately resolve any guest, associate or management concerns.
• Issue comps based on established guidelines.
• Stay informed about all marketing activities, promotions, and events.
• Maintain records to document/verify department activities.
• Maintain positive working relationship with all locations, departments, staff and vendors.
• Comply with all company regulations and policies.
• Perform other tasks as assigned.

Skills

Customer service

Data entry

English grammar

Casino promotions knowledge

High-contact experience

Tools

Player Tracker System

Job description

Choctaw Casinos & Resorts in Oklahoma seeks a part-time Players Club Representative to promote the Choctaw Rewards Club, inform guests about benefits and events, and assist with requests. You will report to the Players Club Shift Supervisor or Department Manager.

You will handle data entry for Rewards Club cards using the Player Tracker System and support Marketing with promotions and events. Prior high-contact customer service experience is preferred.