Players Club Concierge

The Black Hawk Casino; Shawnee (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

THE BLACK HAWK CASINO seeks a friendly reception associate in Shawnee, OK, to guide guests through the Players Club membership process and explain benefits. You will greet visitors, answer calls, and route inquiries while coordinating the reception area traffic in a fast-paced casino environment.

Responsibilities include handling membership forms, maintaining club knowledge, providing courteous service, and supporting promotions and events under casino policies.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of proven, excellent customer service.
• Strong communication and organizational skills.

Responsibilities

• Greet guests and assist with Players Club membership forms.
• Explain membership benefits and maintain knowledge of the club.
• Answer phones, route inquiries, and manage reception traffic.
• Ensure confidentiality of applicant and departmental information.
• Assist promotions and events with casino management.

Skills

Customer service

Communication

Organizational skills

Microsoft Excel

Microsoft Word

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

THE BLACK HAWK CASINO seeks a friendly reception associate in Shawnee, OK, to guide guests through the Players Club membership process and explain benefits. You will greet visitors, answer calls, and route inquiries while coordinating the reception area traffic in a fast-paced casino environment.

Responsibilities include handling membership forms, maintaining club knowledge, providing courteous service, and supporting promotions and events under casino policies.