Reverse Logistics Operations Manager

Bertelsmann; Louisville (KY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Flexible spending accounts

Tuition reimbursement

Job summary

Arvato is seeking an experienced Operations Manager to lead the reverse logistics and value-added services in Louisville, KY. You will drive daily warehouse operations for returns, inspection, disposition, refurbishment, and SKU transformation, while coordinating with customers and internal teams.

You will hire and develop supervisors and staff, oversee labor metrics with UKG, and ensure safety, quality, and on-time performance aligned with SLAs and continuous improvement goals.

Qualifications

• 5+ years of operations leadership experience in 3PL or warehouse settings.
• Proven ability to drive continuous improvement and KPI performance.
• Experience leading multi-client environments and cross-functional teams.

Responsibilities

• Lead daily reverse logistics operations including returns processing, inspection, disposition, refurbishment, and value-added services.
• Oversee customer-specific programs (kitting, bundling, relabeling, repackaging, SKU transformation).
• Hire, train, coach, and develop supervisors and warehouse staff.
• Serve as communication link between operations, customers, and internal stakeholders.
• Monitor labor utilization with UKG and other workforce tools; report KPI performance.

Skills

Leadership

KPI management

Communication

Continuous improvement

WMS/ERP

Reverse logistics

Tools

WMS

ERP systems

UKG

Job description

Arvato is seeking an experienced Operations Manager to lead the reverse logistics and value-added services in Louisville, KY. You will drive daily warehouse operations for returns, inspection, disposition, refurbishment, and SKU transformation, while coordinating with customers and internal teams.

You will hire and develop supervisors and staff, oversee labor metrics with UKG, and ensure safety, quality, and on-time performance aligned with SLAs and continuous improvement goals.