Operations Manager

Bertelsmann; Louisville (KY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Flexible spending accounts

Tuition reimbursement

Job summary

Arvato is seeking an experienced Operations Manager to lead the reverse logistics and value-added services in Louisville, KY. You will drive daily warehouse operations for returns, inspection, disposition, refurbishment, and SKU transformation, while coordinating with customers and internal teams.

You will hire and develop supervisors and staff, oversee labor metrics with UKG, and ensure safety, quality, and on-time performance aligned with SLAs and continuous improvement goals.

Qualifications

• 5+ years of operations leadership experience in 3PL or warehouse settings.
• Proven ability to drive continuous improvement and KPI performance.
• Experience leading multi-client environments and cross-functional teams.

Responsibilities

• Lead daily reverse logistics operations including returns processing, inspection, disposition, refurbishment, and value-added services.
• Oversee customer-specific programs (kitting, bundling, relabeling, repackaging, SKU transformation).
• Hire, train, coach, and develop supervisors and warehouse staff.
• Serve as communication link between operations, customers, and internal stakeholders.
• Monitor labor utilization with UKG and other workforce tools; report KPI performance.

Skills

Leadership

KPI management

Communication

Continuous improvement

WMS/ERP

Reverse logistics

Tools

WMS

ERP systems

UKG

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Arvato is seeking an experienced Operations Manager to support our reverse logistics and value-added services operation in Louisville, Kentucky. In this role, you will be responsible for managing daily warehouse operations supporting product returns, inspection, disposition, refurbishment, kitting, bundling, repackaging, and SKU transformation activities for leading technology and consumer product clients.

YOUR TASKS

This position is responsible for driving operational excellence, ensuring customer requirements are met, and maintaining a safe, productive, and quality-focused work environment. The Operations Manager will partner with site leadership, customer representatives, and support teams to achieve service, quality, inventory accuracy, and productivity goals while supporting continuous improvement initiatives across the operation.

• Maintain production, quality, inventory accuracy, reliability, and safety standards across all operational areas.
• Lead daily reverse logistics operations, including returns processing, product inspection, disposition, refurbishment, and value-added services activities.
• Oversee customer-specific programs involving kitting, bundling, relabeling, repackaging, product reconfiguration, and SKU transformation.
• Hire, train, evaluate, coach, and develop supervisors and warehouse associates.
• Serve as a key communication link between operations, customers, and internal stakeholders.
• Coordinate operational activities to ensure customer requirements, service level agreements, and production schedules are achieved.
• Monitor and ensure frontline supervisors accurately account for labor utilization through UKG and other workforce management tools.
• Prepare operational reports and analyze weekly, monthly, and quarterly KPI performance metrics.
• Support Quality Management System (QMS) initiatives, corrective actions, root cause analysis, and continuous improvement efforts.
• Provide leadership and oversight for safety programs, employee engagement initiatives, and operational compliance.
• Manage customer KPIs including turnaround time, inventory accuracy, quality performance, productivity, claims reduction, and service level attainment.
• Lead training and development activities for warehouse associates across all functional areas.
• Provide leadership, coaching, and support to Operations Supervisors to ensure operational goals and customer expectations are met.
• Oversee inventory control processes and support customer audits, cycle counts, and physical inventory activities.
• Identify and implement process improvements that enhance efficiency, quality, productivity, and cost performance.
• Collaborate closely with the Quality Department to ensure compliance with customer requirements and operational standards.

Qualifications

• The ideal candidate will be flexible, self‑motivated, analytical, and possess excellent communication skills with demonstrated experience driving operational and process improvement initiatives.
• Proven leadership capabilities with the ability to effectively interact with individuals at all levels inside and outside the organization are critical to success in this role.
• 5+ years of operations leadership experience within a 3PL, warehouse, supply chain, reverse logistics, or value‑added services environment.
• Experience leading teams in a multi‑client operational environment.
• Experience managing production, quality, inventory control, returns processing, refurbishment, rework, and value‑added services activities.
• Workforce management experience, including management of temporary labor in a fast‑paced warehouse operation.
• Strong understanding of KPI management, continuous improvement, inventory control, and customer service performance metrics.
• Experience supporting technology, consumer electronics, or high‑value product operations preferred.
• Experience with warehouse management systems (WMS), ERP systems, and workforce management tools preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
• Commuter benefits
• Employee engagement activities

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above‑mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here .

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