Sr. Operations Manager

Arvato Bertelsmann; Kentucky; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Flexible Spending Account

Tuition Reimbursement

Scholarship Program

Employee Assistance Program

Job summary

Arvato Bertelsmann in Louisville, KY seeks an experienced Senior Operations Manager to lead end-to-end reverse logistics and value-added services for technology and consumer products clients.

You will drive continuous improvement, manage safety, quality, and inventory accuracy, and coach a multi-site operations team to meet KPI targets and customer requirements.

Qualifications

• 10+ years of operations leadership experience within a 3PL, supply chain, warehouse, reverse logistics, or value-added services environment.
• Proven track record of leading cross-functional teams in multi-client operations.
• Experience managing production, quality, inventory control, returns processing, refurbishment, rework, and value-added services operations.

Responsibilities

• Maintain production, quality, inventory accuracy, reliability, and safety standards across all operational areas.
• Hire, train, evaluate, coach, and develop operations management staff.
• Lead reverse logistics operations including product returns processing, inspection, disposition, refurbishment, and value-added services.
• Oversee customer-specific programs involving kitting, bundling, relabeling, repackaging, product reconfiguration, and SKU transformation.
• Monitor frontline labor utilization through UKG and other workforce management tools.
• Prepare and analyze operational performance data, including KPI reporting.

Skills

Operations leadership

Reverse logistics

Team development

Cross-functional collaboration

Process improvement

Communication

Tools

UKG

QMS

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.

Job Description

Arvato is seeking an experienced operations leader to support our reverse logistics and value-added services operation in Louisville, Kentucky. In this role, you will be responsible for the end-to-end management of warehouse operations supporting product returns, inspection, disposition, refurbishment, kitting, bundling, repackaging, and SKU transformation activities for leading technology and consumer product clients.

This position is responsible for driving continuous improvement across all operational areas while ensuring customer requirements, production schedules, quality standards, inventory accuracy, and service level commitments are consistently achieved. The Senior Operations Manager will establish best-in-class processes, optimize operational performance, and maintain cost-effective solutions that deliver exceptional customer service.

• Maintain production, quality, inventory accuracy, reliability, and safety standards across all operational areas.


• Hire, train, evaluate, coach, and develop operations management staff.


• Serve as the primary communication link between operations, customers, and internal stakeholders.


• Lead reverse logistics operations, including product returns processing, inspection, disposition, refurbishment, and value-added services activities.


• Oversee customer-specific programs involving kitting, bundling, relabeling, repackaging, product reconfiguration, and SKU transformation.


• Monitor and ensure frontline supervisors accurately account for labor utilization through UKG and other workforce management tools.


• Prepare and analyze operational performance data, including weekly, monthly, and quarterly KPI reporting.


• Support Quality Management System (QMS) initiatives, corrective actions, root cause analysis, and continuous improvement activities.


• Provide leadership and oversight for safety programs, employee engagement initiatives, and operational compliance.


• Manage customer KPIs including turnaround time, inventory accuracy, quality performance, productivity, claims reduction, and service level attainment.


• Lead training and development efforts for warehouse associates and operational leadership teams across all functional areas.


• Provide leadership and direction to Operations Supervisors, ensuring operational goals and customer expectations are achieved.


• Oversee inventory control processes to ensure operational activities support inventory accuracy and audit compliance, including customer audits and physical inventories.


• Identify and implement continuous improvement opportunities that enhance efficiency, quality, productivity, and cost performance throughout the operation.


• Collaborate closely with the Quality Department to ensure compliance with customer requirements and operational standards.

Qualifications

• The ideal candidate will be flexible, self-motivated, analytical, and possess exceptional communication skills, with demonstrated success leading process improvement initiatives within warehouse, supply chain, or reverse logistics environments.


• Proven leadership capabilities with the ability to effectively interact with individuals at all levels internally and externally are critical to success in this role.


• 10+ years of operations leadership experience within a 3PL, supply chain, warehouse, reverse logistics, or value-added services environment.


• Demonstrated experience developing, motivating, and leading cross-functional teams in a multi-client operation.


• Experience managing production, quality, inventory control, returns processing, refurbishment, rework, and value-added services operations.


• Workforce management experience, including management of temporary labor within a dynamic operational environment.


• Strong knowledge of continuous improvement methodologies , (repeats)


• Experience supporting technology, consumer electronics, or high-value product operations preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.


• 401(k) with company matching up to 6%.


• Paid Time Off, including paid holidays.


• Flexible Spending Accounts.


• Voluntary benefits such as legal and financial assistance, pet insurance, and more.


• Employee Assistance Program.


• Ongoing employee development opportunities including tuition reimbursement, scholarshi