Reverse Logistics Lead: Returns & E-Commerce Ops

academy; Cookeville (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Academy Sports + Outdoors is seeking a Reverse Logistics Supervisor for the Katy Distribution Center to oversee returns off-load, eCom returns, RTVs/RTS processing and supply team operations.

You will lead team leads, drive process improvements, and ensure accurate inventory management while reporting KPI trends and coordinating cross-functionally. A minimum of 3+ years in reverse logistics and knowledge of WMS are required.

Qualifications

• 3+ years of experience in reverse logistics and/or supply chain.
• Experience with Warehouse Management Systems.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Directly responsible for the Katy Distribution Center Reverse Logistics operation; returns off-load, eCom return processing, RTVs/RTS processing, new stores set up, and supply team operations.
• Direct supervision of team leads over eCom returns, Returns, RTV's/RTS and supplies.
• Assist in completion of processes and operating practices to manage product returns and inventory accuracy.
• Submit daily production tracking reports for Returns, RTV/RTS, eCom returns, and supplies.
• Manage daily workload, drive continual process improvements, and organize teams to meet targets.
• Apply system knowledge to extract data and report operating trends for Reverse Logistics and KPI measurements.
• Handle escalations and communicate with stakeholders across functions.

Skills

Reverse logistics

Warehouse operations

Process improvement

Communication skills

Project management

Education

Bachelor's degree in industrial engineering, management, logistics or relevant discipline

High School diploma or equivalent

Tools

Warehouse Management Systems

Job description

Academy Sports + Outdoors is seeking a Reverse Logistics Supervisor for the Katy Distribution Center to oversee returns off-load, eCom returns, RTVs/RTS processing and supply team operations.

You will lead team leads, drive process improvements, and ensure accurate inventory management while reporting KPI trends and coordinating cross-functionally. A minimum of 3+ years in reverse logistics and knowledge of WMS are required.