Reverse Logistics Field Specialist: Data-Driven Returns Leader

US11 Electrolux Consumer Products, Inc; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Electrolux is seeking a self‑driven, analytical Reverse Logistics Field Specialist to join the team at our Ontario RDC. This role focuses on leading the returns program and driving measurable improvements across KPIs within our regional distribution network.

The position requires travel to RDCs, carrier terminals, and customer locations to engage teams, assess execution, and influence behavior through hands‑on education and collaboration.

Qualifications

• Bachelor’s Degree required.
• EMS Green Gear Certification (or equivalent), preferred.
• Minimum 3 years relevant work experience in a supply chain role/function.
• Ability to travel.

Responsibilities

• Maintain safe work and travel practices at all times.
• Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.
• Manage travel schedules and conduct regular visits to regional distribution centers (RDCs), customer locations, and other sites for routine audits or follow-up on damage or return issues.
• Build and maintain strong working relationships with regional distribution centers and cross‑functional business partners.
• Serve as a escalation point for operational, quality, compliance, customer and system-related issues for the regional distribution centers.
• Partner with RDCs to develop and execute damage reduction, inventory optimization, and scrap reduction initiatives.
• Review operational dashboards and audit findings to identify risks, gaps, and improvement opportunities.
• Lead damage reduction efforts through data-driven analysis and collaboration with internal and external stakeholders.
• Work with Quality teams to evaluate packaging design and identify opportunities for improvement.
• Provide ongoing training, coaching, and influence to RDC teams to reinforce best practices.
• Identify, evaluate, and implement process improvement opportunities across Reverse Logistics operations.
• Review and refine guidelines, processes, and policies to support standardization, efficiency, and simplification.
• Foster a culture of inclusion, teamwork, and continuous improvement.
• Perform additional duties as assigned.]

Skills

Analytical thinking

KPI development

Data analysis

Problem solving

Stakeholder management

Communication

Travel readiness

Education

Bachelor’s Degree

Tools

MS Office

Job description

Electrolux is seeking a self‑driven, analytical Reverse Logistics Field Specialist to join the team at our Ontario RDC. This role focuses on leading the returns program and driving measurable improvements across KPIs within our regional distribution network.

The position requires travel to RDCs, carrier terminals, and customer locations to engage teams, assess execution, and influence behavior through hands‑on education and collaboration.