Reverse Logistics Manager

Academy Sports and Outdoors; Cookeville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Academy Sports + Outdoors is seeking a Reverse Logistics Operations Lead for the Katy Distribution Center. You will oversee returns off-load, eCom return processing, RTVs/RTS processing, and supplies, while directing team leads and maintaining accurate inventory management.

Responsibilities include daily production tracking, cross-functional collaboration, and driving process improvements to meet operational targets. Strong analytical skills and communication are essential.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in industrial engineering, management, logistics or relevant discipline or equivalent experience in lieu of degree.

Responsibilities

• Directly responsible for the Katy Distribution Center Reverse Logistics operation; returns off-load, eCom return processing, RTVs/RTS processing, new stores set up, and supply team operations.
• Direct supervision of team leads over eCom returns, Returns, RTVs/RTS and supplies.
• Assists in the completion of processes and operating practices used to manage product returns, insuring accurate inventory management, timely execution of production, count verifications and submissions.
• Submission of daily production tracking reports for each group's performance; Returns, RTV/RTS, eCom returns, and supplies.
• Manages daily workload, continual process improvements, and implements appropriate teams to ensure completion to operational targets.
• Applies system knowledge and analytical skills to extract business data to report operating trends for Reverse Logistics and KPI measurements.
• Handles multiple incoming escalations appropriately.
• Identifies and communicates actionable support cross-functionally to internal and external stakeholders.
• Assists in Reserve Logistics projects/revenue opportunities.
• Adheres to company policies, procedures, and safety rules.

Skills

Reverse logistics

Warehouse operations

Process improvements

Communication skills

Project management

Education

High School diploma or equivalent

Bachelor's degree in industrial engineering, management, logistics or relevant discipline

Job description

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers. We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun. Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Education:

• High School diploma or equivalent required Bachelor's degree in industrial engineering, management, logistics or relevant discipline or equivalent experience in lieu of degree

Work Experiences:

• 3+ years of experience in related reverse logistics and/or supply chain field
• Experience with Warehouse Management Systems

Skills:

• Knowledge of Reverse Logistics experience
• Knowledge of warehouse operations
• Proven track record of process improvements
• Exceptional communication and interpersonal skills (written and verbal)
• Strong project management skills

Responsibilities:

• Directly responsible for the Katy Distribution Center Reverse Logistics operation; returns off-load, eCom return processing, RTVs/RTS processing, new stores set up, and supply team operations.
• Direct supervision of team leads over eCom returns, Returns, RTVs/RTS and supplies.
• Assists in the completion of processes and operating practices used to manage product returns, insuring accurate inventory management, timely execution of production, count verifications and submissions.
• Submission of daily production tracking reports for each group's performance; Returns, RTV/RTS, eCom returns, and supplies.
• Manages daily workload, continual process improvements, and implements appropriate teams to ensure completion to operational targets.
• Applies system knowledge and analytical skills to extract business data to report operating trends for Reverse Logistics and KPI measurements.
• Handles multiple incoming escalations appropriately.
• Identifies and communicates actionable support cross-functionally to internal and external stakeholders.
• Assists in Reserve Logistics projects/revenue opportunities.
• Adheres to company policies, procedures, and safety rules.
• Duties may change and be required to perform other duties as assigned.

Physical Requirements & Attendance

• Ability to comprehend effectively and to communicate clearly
• Ability to hear and specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers) and feel; frequently required to stoop, crouch, use fingers, grasp, push, and pull; occasionally required to balance
• Constantly lift up to 20 pounds; frequently lift 21 to 40 pounds, and occasionally lift 41 to 60 pounds
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Academy® Sports + Outdoors is one of the nation's largest sporting goods and outdoor retailers. It's no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy® culture for over 80 years. With more than 22,000 team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.