Reverse Logistics Associate — Fast-Paced Fulfillment

Blue Nile; New York (NY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

401(k) Match

Flexible Spending Account

Tuition Reimbursement

Employee Discount

Parental Leave

Life Insurance

Job summary

Blue Nile is seeking a Reverse Logistics Associate to support day-to-day reverse logistics operations, including receiving, inspecting, processing, and tracking returns, RMAs, and related inventory. You will work with multiple departments to ensure accurate and timely processing, while maintaining quality and customer satisfaction.

The role requires a high school diploma, 1+ years in fulfillment or related fields, and basic MS Office skills.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment preferred.
• Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel.

Responsibilities

• Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.
• Execute reverse fulfillment activities, including receiving, sorting, picking, packing, shipping, and coordinating handoffs to internal departments and external carriers.
• Verify inventory, RMA documentation, shipping labels, and supporting paperwork while ensuring all merchandise is handled with care and meets quality, security, and accuracy standards.
• Maintain organized inventory locations, staging areas, and workstations to support safe and efficient daily operations.
• Support multiple Reverse functions based on daily operational priorities in a fast-paced environment.
• Identify and communicate inventory discrepancies, shipment issues, damaged merchandise, or process concerns to leadership in a timely manner.
• Follow established Standard Operating Procedures (SOPs) while identifying opportunities to improve operational efficiency, quality, and workflow.
• Collaborate with cross-functional teams, including Supply Chain, Fulfillment, Quality Control, Manufacturing, Logistics, Customer Service, and Inventory Control, to ensure timely and accurate processing.
• Consistently meet productivity, quality, accuracy, and service-level expectations while maintaining a strong focus on customer satisfaction.
• Support department initiatives, inventory counts, continuous improvement projects, and other operational responsibilities as assigned.

Skills

Microsoft Office

Education

High school diploma

Job description

Blue Nile is seeking a Reverse Logistics Associate to support day-to-day reverse logistics operations, including receiving, inspecting, processing, and tracking returns, RMAs, and related inventory. You will work with multiple departments to ensure accurate and timely processing, while maintaining quality and customer satisfaction.

The role requires a high school diploma, 1+ years in fulfillment or related fields, and basic MS Office skills.