Revenue Systems & Operations Analyst — Remote

RevOps Careers; Overland Park (KS); À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Paid holidays

Medical benefits

Remote work flexibility

Growth opportunities

Résumé du poste

SmartSuite is seeking a Revenue Operations professional to own CRM administration, data integrity, and revenue reporting. This role partners with Finance and Sales leadership to optimize billing, commissions, forecasting, and workflows, ensuring accurate revenue recognition across subscriptions.

Remote position based in the United States, with a preference for candidates in the Kansas City area and aligned with Eastern or Central Time.

Qualifications

• 2-4 years of experience in Revenue Operations, Sales Operations, Business Systems, Financial Operations, or related function.
• Experience administering or supporting CRM platforms such as Salesforce, HubSpot, or similar systems.
• Strong understanding of CRM data structures, workflows, reporting, and data integrity.
• Proficiency with spreadsheets, data analysis, and operational reporting.
• Attention to detail with financial data, billing, and compensation calculations.
• Ability to identify process inefficiencies, troubleshoot issues, and implement practical improvements.
• Strong organizational and communication skills with the ability to collaborate across multiple departments.
• Comfortable working independently, managing competing priorities, and operating in a fast-paced environment.

Responsabilités

• Serve as the primary functional administrator of SmartSuite's proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.
• Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.
• Partner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations.
• Troubleshoot system issues, support users, and ensure consistent adoption of established processes.
• Develop and maintain standard operating procedures, process documentation, and training materials.
• Manage and improve the workflows used to generate customer order forms, renewals, expansions, and contract amendments.
• Support accurate quoting by maintaining pricing configurations, discount structures, and standard terms.
• Partner with Sales leadership to identify process inefficiencies and improve deal execution timelines.
• Ensure accurate and timely handoffs between Sales, Finance, and customer-facing teams.
• Coordinate post-sale provisioning, including account setup, user access, permissions, and subscription configurations.
• Manage customer subscriptions, billing schedules, and invoice generation through Chargebee.
• Maintain accurate customer billing records and resolve discrepancies.
• Support accounts receivable and collections activities, including monitoring overdue invoices.
• Partner with Finance to ensure billing accuracy and timely revenue collection.
• Prepare and validate monthly and quarterly commission calculations for Account Executives, Partnerships, and Solutions Engineers.
• Calculate referral fees and partner revenue-sharing payments; maintain compensation records.
• Investigate and resolve commission discrepancies with Sales leadership and Finance.
• Coordinate approved payouts and ensure timely processing.
• Maintain dashboards and reporting related to pipeline performance, bookings, ARR, renewals, and sales activity.
• Support revenue forecasting by analyzing pipeline trends, conversion rates, churn, and expansion opportunities.
• Reconcile CRM, subscription, and financial data to support accurate reporting.
• Assist with month-end close activities, board reporting, and annual revenue planning.
• Identify opportunities to improve reporting accuracy, data visibility, and operational efficiency.

Connaissances

CRM administration

Data analysis

Spreadsheet proficiency

Communication

Cross-functional collaboration

Outils

Salesforce

HubSpot

Chargebee

Description du poste

SmartSuite is seeking a Revenue Operations professional to own CRM administration, data integrity, and revenue reporting. This role partners with Finance and Sales leadership to optimize billing, commissions, forecasting, and workflows, ensuring accurate revenue recognition across subscriptions.

Remote position based in the United States, with a preference for candidates in the Kansas City area and aligned with Eastern or Central Time.