Revenue Operations Lead — Post-Sale Growth & Insights

Abridge; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

14 paid holidays

Health plans

HSA contributions

Parental leave

Family forming benefits

401(k) matching

Device allowance

FSA

Lifestyle wallet

Mental health support

Sabbatical after 5 years

Equity grants

Job summary

Abridge is seeking a Revenue Operations Manager to own the PX stack and analytics, coordinating partner success, clinical success, implementation, and support. You will design scalable workflows, dashboards, and SLAs to align post-sale operations with Sales, Marketing, and Finance.

You will drive data-driven decisions, optimize renewal forecasting, and partner with finance to clarify revenue outcomes across the PX organization.

Qualifications

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus).
• Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration.
• Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Partner Success.
• Direct experience business-partnering with post-sale leadership — Customer/Partner Success, Clinical or Implementation teams, or Support — you understand how these functions operate and what they need from operations.
• Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance.
• Exceptional AI and Business Intelligence experience (Claude, OpenAI, Excel/Google Sheets, SQL, Business Intelligence tools, etc.), with the ability to interpret complex data, identify trends, and translate insights into actionable operational plans.
• Proven track record in building and maintaining commercial dashboards and reports that provide clarity and support data-driven decision-making.
• Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies.
• Excellent project management skills, with a history of successfully leading and driving complex initiatives to completion.
• Strong communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across teams.
• A proactive, problem-solving mindset, with a focus on continuous improvement and operational scalability.

Responsibilities

• Own the PX Tech Stack: administer Planhat and Zendesk; health scoring, playbooks, workflows, SLAs, Salesforce integrations, and reporting; support LMS/CMS platforms for partner education and enablement.
• Design, refine, QA, and implement workflows and processes to optimize PX teams across the full partner lifecycle.
• Develop and maintain reports and dashboards with real-time visibility into partner health, adoption, retention trends, and SLA attainment.
• Partner with Finance to support renewal and retention forecasting, analyze commission reports, and generate revenue insights.
• Translate PX priorities into systems, processes, and reporting; represent PX needs in cross-functional RevOps planning with Sales, Marketing, and Finance.

Skills

Revenue operations

CS Operations

Sales Operations

Post-sale analytics

SaaS tooling

Data visualization

Cross-functional partnering

Project management

Communication

AI / BI tooling

Tools

Salesforce

Planhat

Zendesk

Gainsight

LMS/CMS administration

Excel/Google Sheets

SQL

Job description

Abridge is seeking a Revenue Operations Manager to own the PX stack and analytics, coordinating partner success, clinical success, implementation, and support. You will design scalable workflows, dashboards, and SLAs to align post-sale operations with Sales, Marketing, and Finance.

You will drive data-driven decisions, optimize renewal forecasting, and partner with finance to clarify revenue outcomes across the PX organization.