Revenue Operations Architect — SaaS Growth & Automation

RevOps Report; Ann Arbor (MI); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flex PTO

Professional Development Budget

Wellness Budget

401k with company match

Volunteer Time Off

Office dog Munki

Snacks in office

Paper Plate Award

Job summary

DocNetwork’s Revenue Operations Specialist role sits at the intersection of Marketing, Sales, and Client Experience in Ann Arbor, MI. You’ll design and maintain automations and data workflows to power a seamless client journey from first touch to long-term retention.

You will own the tech stack, ensure data integrity, and deliver dashboards that reveal pipeline health and engagement metrics, while shaping strategy with cross-functional leaders.

Qualifications

• Demonstrated successful experience in operations, sales ops, or client experience within a SaaS company, with exposure across multiple GTM functions.
• Hands-on experience building automations and AI-assisted workflows using low- or no-code platforms (Zapier, n8n, Clay, or similar).
• Experience with CRM, Customer Success, Sales, and Support tech platforms (HubSpot and Salesforce experience strongly preferred).
• Familiarity with AI concepts and prompt engineering; able to apply AI tools practically to real workflow problems.
• Proven ability to independently manage and prioritize competing requests from multiple stakeholders.
• Strong capacity to clearly articulate prioritization rationale, manage expectations, and drive consensus across teams without direct authority.
• Proven ability to identify process inefficiencies and implement effective, scalable solutions.
• Advanced proficiency in Microsoft Excel or Google Sheets.

Responsibilities

• Design, build, and maintain automated workflows across our tech stack (HubSpot, Zendesk, Gong, Salesforce, Zapier, and others) that improve team efficiency and client outcomes.
• Proactively audit workflows across teams and use data to identify high-volume / high-friction, repetitive tasks that are candidates for automation; maintain a running backlog of automation opportunities to recommend to stakeholders.
• Work with Sales and Marketing leaders to optimize lead flow processes, including capture, enrichment, scoring, routing, and handoff between Marketing and Sales.
• Maintain lifecycle stage definitions and ensure consistent application across CRM and all integrated tools.
• Serve as the operational connective tissue between Marketing, Sales, and Client Experience, translating team needs into workflow solutions.
• Facilitate regular stakeholder touchpoints to discuss priorities, align on upcoming projects, communicate system changes and report on progress.
• Support onboarding of team members onto new tools and workflows.
• Work with leadership to build and maintain dashboards and reports that give visibility into pipeline health, retention, and client engagement metrics.
• Oversee operational health of the revenue tech stack, troubleshooting issues, managing system connections, and proactively identifying improvements.

Skills

Automation design

SaaS experience

Data governance

Autonomous work

Systems thinking

AI readiness

Tools

HubSpot

Salesforce

Zendesk

Gong

Zapier

Job description

DocNetwork’s Revenue Operations Specialist role sits at the intersection of Marketing, Sales, and Client Experience in Ann Arbor, MI. You’ll design and maintain automations and data workflows to power a seamless client journey from first touch to long-term retention.

You will own the tech stack, ensure data integrity, and deliver dashboards that reveal pipeline health and engagement metrics, while shaping strategy with cross-functional leaders.