Revenue Operations Analyst (contract)

Thomson Reuters; Ann Arbor (MI); Hybrid; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Tundra Technical Solutions is seeking a Revenue Operations Analyst to join the Go-To-Market team. You will align Sales, Marketing, and Customer Success operations, optimize the tech stack, and partner with Finance to ensure accurate pipeline, bookings, and retention metrics.

You will build dashboards, maintain data integrity, and deliver daily/weekly/monthly executive reporting to drive growth and efficiency.

Qualifications

• 1-3+ years of Revenue Operations, Sales Ops, or Business Ops experience at a fast-growing B2B SaaS company.
• Ability to build trusting relationships across GTM teams and the organization.
• Experience creating and maintaining metrics and reports for revenue-generating activities.

Responsibilities

• Build awareness of the buying and customer journey to support GTM team members.
• Manage data integrity of CRM (Salesforce); create reports and dashboards for leadership.
• Ensure revenue-focused teams have tools and information to detect early signs of risk.
• Assist with ad hoc reporting and provide company-wide metrics.
• Contribute to GTM data governance to ensure data integrity in core systems.
• Partner with GTM teams to improve predictability and understanding of the business.
• Refine business and technical requirements to drive project execution.
• Continuously improve revenue operations knowledge and analytics practices.

Skills

CRM data analysis

Reporting and dashboards

Cross-functional collaboration

Data governance

Stakeholder communication

Tools

Salesforce

Excel

ChurnZero

HubSpot

ZoomInfo

SalesLoft

Job description

We are looking for a Revenue Operations Analyst to join our Go-To-Market team who will proactively support the alignment of Sales, Marketing, and Customer Success operations to drive growth and efficiency. In this role, you will help execute priorities and operations to support the GTM teams through reporting and analysis, tech stack optimization, and process improvements. Additionally, you will be a strong liaison with our Finance team to ensure accurate pipeline, bookings, and retention actuals and targets, along with TAM forecasts. This is a critical and highly visible role to the company as we continue to grow and scale our business.

Responsibilities

• Build strong awareness of the buying and customer journey to support the GTM team members who serve to strategically support customers on their goals
• Manage data integrity of our CRM, Salesforce; provide analysis, create reports, and build dashboards to bring insights to go-to-market team leadership
• Ensure revenue-focused teams have the tools and information they need to be successful and detect early signs of risk within our customer base
• Assist with ad hoc reporting and analysis and provide company-wide metrics by working collaboratively with all areas of the business; assist with providing daily, weekly, and monthly executive reporting
• Contribute to GTM data governance to ensure data integrity in our core operating systems and partner with others to prevent issues from occurring
• Partner cross-functionally with GTM teams to continuously improve the predictability and understanding of our business
• Contribute to the creation and refinement of business and technical requirements to drive successful project execution and post-implementation strategies
• Strive to continuously improve your revenue operations knowledgebase and analytics skills with a willingness to learn and implement best practices

This job might be a fit for you if you have:

• 1-3+ years of Revenue Operations, Sales Operations, Customer Success Ops and/or Business Ops experience at a fast-growing B2B SaaS company
• Ability to build strong trusting relationships across GTM teams and within the overall organization
• Ability to analyze large data sets and communicate insights clearly to stakeholders including the executive team
• Experience creating and maintaining metrics/reports on all revenue-generating activities across the GTM teams
• Strong analytics, operational, and project management foundation; enjoys digging into complex operations
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Proactive, curious-minded, and organized team player with innovative ideas to inspire continuous improvement and instill best practices
• Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through stakeholder requests/issues
• Proficiency in the following technology stack and general tools:
• Intermediate to advanced proficiency: Salesforce and Excel (e.g., pivot tables, advanced lookup formulas, etc.)
• Proficient or willing to learn: ChurnZero, Hubspot, Zoominfo, SalesLoft, and other MS Office tools
• Salesforce Administrator Certification is preferred, but not required

The pay rate that the employer in good faith reasonably expects to pay for this position is $70-80/hr USD.

Our optional benefits include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.