Revenue-Driven Logistics Account Manager

Covenant Transport; Houston (TX); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Telemedicine Access

Disability Coverage

Health Savings Account

Life Insurance

Paid Time Off

Company Holidays

Volunteer Time Off

Casual Dress Code

Tuition Reimbursement

Employee Discount Program

Dependent Care FSA

Adoption Assistance

EAP

Pet Insurance

401(k) Match

Job summary

Covenant Logistics is seeking an Extended Coverage Account Manager in the United States to manage a defined customer base, drive revenue, and ensure service excellence during non-standard hours. You will coordinate with Asset Planning, Fleet, Sales, and other teams to meet load plans and resolve issues quickly.

The role requires a bachelor's degree in a relevant field and 1 year of related experience, plus strong communication skills and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree in supply chain management, business or similar field required; 1 year of relevant work experience may substitute for each year of education.
• Prior customer service or logistics experience highly desired.
• Strong written and verbal communication skills.

Responsibilities

• Collaborate with Asset Planning and Fleet Management to maximize utilization and revenue.
• Monitor and manage multiple systems to balance tracking, visibility, and service needs for asset and non-asset loads.
• Meet load count goals to drive company revenue growth.
• Solicit freight from assigned customer base via phone and email.
• Monitor and report on customer commitments to ensure commitments are met.
• Ensure customers with drop pools have sufficient equipment to meet demand.
• Monitor and trace shipments to ensure loads are running on schedule.
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements.
• Research and record accurate service data for internal and external reporting.
• Coordinate with Sales, Asset Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
• Maintain data integrity in all programs while managing daily responsibilities.
• Cross train within the Extended Coverage team.

Skills

Communication skills

Microsoft Office

Prioritization

Organization

Independent work

Geography knowledge

Time zones

Cross-functional collaboration

Education

Bachelor's degree in supply chain management

Tools

Microsoft Office

Job description

Covenant Logistics is seeking an Extended Coverage Account Manager in the United States to manage a defined customer base, drive revenue, and ensure service excellence during non-standard hours. You will coordinate with Asset Planning, Fleet, Sales, and other teams to meet load plans and resolve issues quickly.

The role requires a bachelor's degree in a relevant field and 1 year of related experience, plus strong communication skills and proficiency with Microsoft Office.