Revenue Cycle Trainer & Quality Auditor

Banner Health; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Banner Health seeks a Billing Customer Service trainer and quality auditor to support revenue cycle processes, training, and audits across patient, client, and third-party billing. The role ensures adherence to policies, SOPs, regulatory standards, and payor requirements while contributing to KPI achievement.

The position emphasizes developing training materials, coaching staff, and delivering instruction through various formats to improve accuracy, efficiency, and customer service within the

Qualifications

• Strong verbal and written communication.
• Experience with healthcare billing processes and revenue cycle workflows.
• Ability to analyze data and generate insights for process improvements.

Responsibilities

• Review processes for compliance with policies, SOPs, payor requirements.
• Perform quality audits and track performance with reports and action plans.
• Design and deliver structured training programs for staff and new hires.
• Collaborate with leaders to identify root causes and implement workflow improvements.
• Handle administrative tasks supporting department functions and reporting.

Skills

Communication skills

Billing knowledge

Data analysis

Excel

Training delivery

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Banner Health seeks a Billing Customer Service trainer and quality auditor to support revenue cycle processes, training, and audits across patient, client, and third-party billing. The role ensures adherence to policies, SOPs, regulatory standards, and payor requirements while contributing to KPI achievement.

The position emphasizes developing training materials, coaching staff, and delivering instruction through various formats to improve accuracy, efficiency, and customer service within the