Revenue Cycle Operations Lead for Clients

United Surgical Partners International; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

United Surgical Partners International is seeking a Client Operations Manager to lead a team of A/R specialists and oversee 8-12 CBO clients, driving revenue cycle performance, adherence to policies, and payer engagement.

You will collaborate with cross-functional teams, monitor KPIs, implement process improvements, train staff, and report trends and opportunities to clients and leadership across multiple facilities.

Qualifications

• Experience leading healthcare revenue cycle teams.
• Ability to drive KPI improvements and client satisfaction.
• Strong communication with clients and internal teams.

Responsibilities

• Manages a team of 6-10 employees who complete the accounts receivable functions resulting in revenue generation.
• Continuously evaluates and is expected to be actively involved in ensuring all revenue cycle operations are well-managed, delivering excellence in quality standards, consistently meeting the organizations and client expectations.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Monitors collection processes to determine cash flow improvement opportunities.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and thorough communication with payers.
• Manage the implementation of key strategies; fostering an environment of accountability to create a high performing team.
• Successfully communicates trends, issues, resolutions as well as proactively communicates opportunities to clients.
• Must become expert on respective clients, regional payer trends and overall client specifics.
• Maintains thorough understanding of health insurance and government programs, when necessary.
• Assist assigned staff in establishing daily/weekly workflows to accomplish KPIs.
• Manage assignments across entire team to meet employee productivity and collection efforts across all client facilities.
• Provides analysis, reporting, and recommendations for revenue performance in key metrics including billing, collection, and posting, such as A/R aging’s, volumes, and trends.
• Conduct routine quality assurance reviews of work completed; initiate coaching measures as needed.
• Evaluate the audit findings, creating and establishing baselines and expectations to measure improvements.
• Leverage audit findings to identify training needs for system education, industry updates and changes in collections processes and protocols.
• Provide training for newly hired and existing employees to generate consistent team output.

Skills

Leadership

Team management

Revenue cycle knowledge

KPI tracking

Communication

Tools

A/R processes

Job description

United Surgical Partners International is seeking a Client Operations Manager to lead a team of A/R specialists and oversee 8-12 CBO clients, driving revenue cycle performance, adherence to policies, and payer engagement.

You will collaborate with cross-functional teams, monitor KPIs, implement process improvements, train staff, and report trends and opportunities to clients and leadership across multiple facilities.