Revenue Cycle Lead: Billing & Collections

NCBioImpact; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

NCBioImpact in Durham, NC seeks a Billing & Collections Team Lead to guide daily billing operations and mentor team members. You will act as a subject matter expert, resolve complex billing issues, and partner with multiple departments to improve revenue cycle processes.

The role emphasizes problem-solving, strong communication, and the ability to train and support staff while maintaining accuracy and timely reimbursements.

Qualifications

• Requires strong understanding of revenue cycle processes and billing.
• Ability to research and resolve complex account issues.
• Excellent communication and training skills.

Responsibilities

• Respond promptly to internal and external billing inquiries.
• Collaborate with departments to resolve revenue cycle and billing issues.
• Support daily revenue cycle operations and ensure accurate processing of accounts.
• Research and resolve complex account and payer issues.
• Monitor claim activity and communicate findings to leadership.
• Identify trends and recommend process improvements.
• Explain billing processes clearly to customers and staff.
• Develop and deliver training to team members.
• Provide backup support for department leadership when needed.
• Work with the team to achieve departmental goals.

Skills

Revenue cycle

Problem solving

Complex accounts

Communication

Team training

Collaborative work

Tools

Revenue Cycle systems

Microsoft Office

Job description

NCBioImpact in Durham, NC seeks a Billing & Collections Team Lead to guide daily billing operations and mentor team members. You will act as a subject matter expert, resolve complex billing issues, and partner with multiple departments to improve revenue cycle processes.

The role emphasizes problem-solving, strong communication, and the ability to train and support staff while maintaining accuracy and timely reimbursements.