Billing & Collections Team Lead

NCBioImpact; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

NCBioImpact in Durham, NC seeks a Billing & Collections Team Lead to guide daily billing operations and mentor team members. You will act as a subject matter expert, resolve complex billing issues, and partner with multiple departments to improve revenue cycle processes.

The role emphasizes problem-solving, strong communication, and the ability to train and support staff while maintaining accuracy and timely reimbursements.

Qualifications

• Requires strong understanding of revenue cycle processes and billing.
• Ability to research and resolve complex account issues.
• Excellent communication and training skills.

Responsibilities

• Respond promptly to internal and external billing inquiries.
• Collaborate with departments to resolve revenue cycle and billing issues.
• Support daily revenue cycle operations and ensure accurate processing of accounts.
• Research and resolve complex account and payer issues.
• Monitor claim activity and communicate findings to leadership.
• Identify trends and recommend process improvements.
• Explain billing processes clearly to customers and staff.
• Develop and deliver training to team members.
• Provide backup support for department leadership when needed.
• Work with the team to achieve departmental goals.

Skills

Revenue cycle

Problem solving

Complex accounts

Communication

Team training

Collaborative work

Tools

Revenue Cycle systems

Microsoft Office

Job description

Description

We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter expert, assist with resolving complex billing issues, provide guidance and training to team members, and help ensure accurate and timely reimbursement. You'll work closely with multiple departments to improve processes, support the team, and deliver excellent customer service.

What You'll Do

• Respond promptly to internal and external customer questions and billing inquiries.
• Collaborate with multiple departments to resolve revenue cycle and billing issues.
• Support daily revenue cycle operations and ensure accounts are processed accurately.
• Research and resolve complex account and payer issues.
• Monitor claim activity, identify posting errors, and communicate findings to leadership.
• Identify trends and recommend process improvements.
• Explain billing processes and answer customer questions with professionalism and clarity.
• Help manage accounts throughout the entire revenue cycle.
• Maintain the accuracy and integrity of revenue cycle systems and account information.
• Serve as the department's subject matter expert for assigned responsibilities.
• Develop and deliver training to team members.
• Provide backup support for department leadership when needed.
• Work collaboratively with the team to achieve departmental and organizational goals.

What We're Looking For

• Strong knowledge of revenue cycle processes and medical billing.
• Excellent problem-solving and analytical skills.
• Ability to research and resolve complex account issues.
• Strong communication and customer service skills.
• Experience training, mentoring, or supporting team members.
• Ability to work collaboratively in a fast-paced environment while maintaining accuracy and attention to detail.

Requirements

• Minimum 3 years of revenue cycle experience required
• Proven proficiency with Revenue Cycle systems
• Working knowledge of Microsoft Office
• Ability to understand and follow HIPAA regulations
• Understanding of CPT, HCPCS, and ICD-10 coding, electronic claims filing and billing systems, and Microsoft programs