Revenue Cycle Coordinator, Total Access Program, Full-Time, Days, Baptist Southbank Plaza

Baptist-Health; Jacksonville (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a Revenue Cycle Referral Coordinator to join our Total Access Program, based at Baptist Southbank Plaza.

The role involves obtaining referrals and authorizations, verifying eligibility, and ensuring timely financial clearance for patients across physician and facility services.

Qualifications

• Less than 1 year of medical office experience (Required).
• Experience with insurance verification, referrals, prior authorizations, or financial clearance preferred.
• High School Diploma (Required).

Responsibilities

• Obtain referrals and prior authorizations for physician, imaging, rehabilitation, infusion therapy, radiation oncology, and surgical appointments for both physician and facility services.
• Work directly with patients, physicians, physician teams, and insurance companies to facilitate timely authorization and referral processing.
• Verify patient eligibility, benefits, prior authorization requirements, and other financial clearance requirements in accordance with department policies and procedures.
• Obtain required authorizations and referrals within established timeframes to support timely patient care.
• Accurately document referral and authorization status, verification information, and financial clearance activities in the appropriate systems.
• Identify and resolve financial clearance issues and elevate concerns to the supervisor in a timely manner.
• Maintain knowledge of the healthcare services and processes associated with the assigned area of support.

Education

High School Diploma

Job description

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Revenue Cycle Referral Coordinator to join our Total Access Program team at Baptist Southbank Plaza in Jacksonville, FL. This is a full-time day shift opportunity. The Total Access Program helps patients navigate the financial clearance and referral process so they can access the care they need in a timely manner.

The Revenue Cycle Referral Coordinator works closely with patients, physician offices, physician teams, and insurance companies to obtain required referrals and authorizations while ensuring eligibility, benefits, and financial clearance requirements are accurately addressed and documented.

Revenue Cycle Referral Coordinator Job Responsibilities

• Obtain referrals and prior authorizations for physician, imaging, rehabilitation, infusion therapy, radiation oncology, and surgical appointments for both physician and facility services.
• Work directly with patients, physicians, physician teams, and insurance companies to facilitate timely authorization and referral processing.
• Verify patient eligibility, benefits, prior authorization requirements, and other financial clearance requirements in accordance with department policies and procedures.
• Obtain required authorizations and referrals within established timeframes to support timely patient care.
• Accurately document referral and authorization status, verification information, and financial clearance activities in the appropriate systems.
• Identify and resolve financial clearance issues and elevate concerns to the supervisor in a timely manner.
• Maintain knowledge of the healthcare services and processes associated with the assigned area of support.

Revenue Cycle Referral Coordinator Experience

• Less than 1 year of medical office experience. (Required)
• Experience with insurance verification, referrals, prior authorizations, or financial clearance preferred.

Revenue Cycle Referral Coordinator Education & Credential Requirements

• High School Diploma (Required)

Provides referral assistance to physicians, patients, and insurance companies.

Maintains medical documentation, schedules appointments, and processes prescriptions and referrals.

Primary Location: Downtown - Southbank Building 1 Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.