Patient Access Representative II, PRN, Baptist ED North

BHS; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Jacksonville, FL, is seeking a Patient Access Representative II to join the Patient Access team at Baptist North. This PRN, days position supports front-desk registration, patient flow, and compliance with HIPAA and EMTALA.

Responsibilities include registering patients accurately, using multiple systems, cross-training, and maintaining service excellence for in-person and phone encounters.

Qualifications

• 1-2 years Customer Service experience required
• 1-2 years Healthcare experience preferred
• 1-2 years Insurance experience preferred

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-trained to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS goals as defined annually (Collections, Palm Scanning, etc.)
• Maintains HIPAA compliance and privacy
• Articulates required consent forms and EMTALA/AHCA/JCAHO regulations

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Baptist North is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN, days opportunity.

Patient Access Representative II, Job Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Education & Credential Requirements

• High School Diploma Required

Primary Location

North - Main Building Freestanding ED