Revenue Cycle Client Success Lead

NEXTGEN Healthcare; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

NextGen Healthcare is seeking a Revenue Cycle Client Manager in Atlanta to support client relationships and the successful execution of revenue cycle services. You will coordinate with internal teams to ensure high-quality service delivery, address client inquiries, and help set performance expectations.

The role emphasizes collaboration across departments, monitoring requests, and aligning messaging with other service teams.

Qualifications

• Bachelor's Degree in Business Administration, Health Management Information Systems, or a related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Responsibilities

• Manage client relationships and ensuring client satisfaction.
• Support the delivery of contracted services, including communication with client management.
• Establish and maintain client performance expectations.
• Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise.
• Coordinate internal service teams to resolve client issues and improve processes.
• Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution.
• Ensure alignment of internal messaging and deliverables with other service teams.
• Support the adherence to best practice setup, policy, and procedures.
• Identify opportunities for process improvements and support action plans for problem resolution.
• Perform other duties that support the overall objective of the position.

Skills

Client relationship management

Communication

Revenue Cycle Management

Prioritization

Education

Bachelor's Degree in Business Administration/Health Management Information Systems

Job description

NextGen Healthcare is seeking a Revenue Cycle Client Manager in Atlanta to support client relationships and the successful execution of revenue cycle services. You will coordinate with internal teams to ensure high-quality service delivery, address client inquiries, and help set performance expectations.

The role emphasizes collaboration across departments, monitoring requests, and aligning messaging with other service teams.